JENNA LAZZERI
Adelaide,SA
Summary
Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Strong leader and problem-solver dedicated to maximizing team efficiency and streamlining operations to promote organizational efficiency. Results-driven professional, skilled at training employees on exceptional customer service and sales techniques. Adept in overseeing all facets of customer-facing and back-end operations.
Overview
6
6
years of professional experience
Work History
Store Manager
sass and bide
10.2018 - 10.2020
- Lead, coached and developed the team within their current roles and towards career goals
- Managed inventory control, cash control, and store opening and closing procedures
- Ensured team members were aware of their individual budgets, and given the training and support to achieve them
- Recruited high quality team members that fulfilled the requirements
- Applied exceptional visual merchandising standards
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele
Flagship store manager
Cotton on Body
06.2016 - 08.2018
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Managed financials with precision, ensuring accurate forecasting, budgeting, and expense control measures were in place
- Won the annual overseas incentive trip for the top KPIS
- Assisted with hiring, training and mentoring new staff members
- Created a fun and motivated team, and environment
- Kept track of best sellers, low stock and key areas to improve sales
Personal trainer/2IC
Snap Fitness
12.2014 - 05.2016
- Developed advertising and promotional activities
- Processed memberships and maintaining database
- Provided guidance and instruction on equipment and facilities to existing, new and prospective members
- Designed individual exercise programs tailored to the needs and attainable goals of specific clients
- Helped clients reach their health and fitness goals
- Improved gym member satisfaction by providing assistance with exercise equipment and demonstrating proper techniques
- Supported the Gym Manager in various administrative tasks such as data entry, scheduling staff shifts, and tracking equipment maintenance schedules
Education
CAL | Diploma of Social Media Marketing
07.2025
Certificate 3 & 4 in Fitness -
Australian Institute of Fitness
01.2014
Graduation Certificate -
Le Fevre High School
01.2011
Cert II in Journey to hairdressing -
TAFE SA
01.2010
Skills
- Customer Service
- Retail Operations
- Sales skills
- Team leadership and staff management
- Visual Merchandising
- Social Media Management
- Organization, prioritizing, and multi-tasking
- Content scheduling
References
References will be available on request.
Timeline
Store Manager
sass and bide
10.2018 - 10.2020
Flagship store manager
Cotton on Body
06.2016 - 08.2018
Personal trainer/2IC
Snap Fitness
12.2014 - 05.2016
CAL | Diploma of Social Media Marketing
Certificate 3 & 4 in Fitness -
Australian Institute of Fitness
Graduation Certificate -
Le Fevre High School
Cert II in Journey to hairdressing -
TAFE SA
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