Jenna Mousley
Hoppers Crossing,VIC
Summary
Committed job seeker with a proven track record of meeting company needs through consistent and organized practices. Excels in working under pressure and thrives in adapting to new situations and challenges, always striving to enhance the organizational brand. Support professional focused on providing compassionate care and effective assistance to individuals in need. Background in helping clients with daily activities and offering emotional support, dedicated to fostering a safe and comfortable environment. Reliable team player with strong communication skills and the ability to adapt to changing situations seamlessly.
Overview
11
11
years of professional experience
Work History
Admin/Support Worker/Personal Carer/Cleaner Helper
Australian Homecare Services (AHCS)
06.2019 - 06.2024
- Greeted visitors and clients in a professional manner
- Answered incoming calls and responded to customer inquiries in a professional manner
- Handled incoming calls and directed callers to appropriate department or employees
- Created spreadsheets in Microsoft Excel for recordkeeping and reporting
- Organized incoming mail and packages, sorting according to priority and forwarding to appropriate personnel
- Composed, edited and typed complex memos and reports with job-related software
- Sorted and distributed incoming faxes, letters and emails for office distribution
- Organized and maintained filing systems for documents and records
- Entered data into databases accurately and efficiently
- Acted as liaison between management team members and other departments within the organization
- Developed positive relationships through effective communication techniques
- Work with a wide range of all aged clients with disabilities, illnesses and/or recovering from accidents to support them at home or during employment or appropriate programs that address their barriers and issues
- Supporting and encouraging clients with disabilities and mental illnesses to engage in an activity or employment whilst addressing their issues
- Referring clients to supportive programs and organizations to meet their needs
- Supporting clients and helping them sustain current employment and providing on-going support when required
- Transported clients to medical appointments or other destinations as needed
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary
- Encouraged residents to participate in activities of daily living to enhance personal dignity
- Assisted clients with maintaining good personal hygiene
- Provided companionship to isolated or lonely clients by engaging in conversation and accompanying them on outings
- Followed care plan and directions to administer medications
- Recorded client status progress and challenges in logbooks and reports
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes
- Assessed physical condition of patients and identified health problems requiring further medical intervention
- Ensured that all necessary supplies are available for providing quality patient care
- Contacted medical providers on behalf of clients to follow up on appointments
Child care worker/party host/customer service/cleaner
Kidz Digz
06.2013 - 06.2017
- Looking after children aged 6 months to 5 years and accommodating their needs
- Preparing and operating children's birthday parties
- Observed and monitored children's play activities
- Documented observations of each child's behavior throughout the day
- Communicated with parents or guardians about daily activities, behaviors and upcoming events
- Employed positive guidance strategies to encourage children and improve behavior
- Instructed children in eating, resting and restroom habits
- Provided individual attention to each child while encouraging self-confidence through positive reinforcement
- Facilitated group activities designed to promote socialization among peers
- Reported any concerning behaviors or issues to supervisors immediately
- Maintained organized and clean classroom and play areas
- Provided accurate information about products and services to customers
- Took special orders in person and over telephone, generating additional revenue every month
- Updated system with order specifics and customer details, preferences, and billing information
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Developed positive relationships with customers through friendly interactions
- Served food and beverages at take-out counters to provide fast service to waiting guests
- Performed opening, closing duties such as setting up, breaking down stations prior to, after shift hours
- Warmly greeted visitors to promote great customer service and positive ordering experience
- Managed inventory and rotated food products in storage to avoid spoilage and waste
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment
- Stocked service areas with napkins, utensils, condiments, and other supplies
- Communicated effectively with kitchen staff regarding order accuracy and delivery times
- Brewed coffee and tea for beverage area and restocked with paper goods, creamer and sugar
- Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment
- Adhered to health and safety regulations when handling food items
Customer service
BIG W
05.2009 - 06.2012
- Advise customers on the location, selection, price, delivery, use and care of goods available from the store, with the aim of encouraging them to buy and to return to buy in the future
- Operate cash registers and payments
- Package goods for customers
- Price, stack and display items for sale, and keep the store tidy and attractive
- Be aware of health, safety and welfare issues and practices
- Participate in stock taking
- Answering telephone calls and enquiries
Education
Bachelor of Social Science - Behavioral studies
Swinburne university of technology
Melbourne01.2023
Certificate IV in Mental Health -
Open university
01.2020
Certificate III in Children's Services -
One World For Children
01.2018
Certificate III in Business -
LEAP Training
01.2016
Certificate II in Business -
LEAP Training
01.2015
Certificate II in Community Services -
Karringal
01.2007
Senior Secondary Certificate of Education -
Hoppers crossing secondary college
01.2006
Skills
- Organizational skills
- Operational efficiency
- Planning
- Problem solving
- Decision making
- Strong work ethic
- Adaptability
- Interpersonal skills
- Multitasking
- Time management
- Customer service
- Communication
- Leadership
- Management
- Computer skills
- Writing
- Creativity
- Critical thinking
- Teamwork
- Documentation and reporting
- Skill building
- Professional boundaries
- Call logging
- Prospecting skills
- Database research
- Call documentation skills
- Customer relationship management
- Communicating with clients
- Building rapport
- Training experience
- Inbound phone call management
- Appointment scheduling
Timeline
Admin/Support Worker/Personal Carer/Cleaner Helper
Australian Homecare Services (AHCS)
06.2019 - 06.2024
Child care worker/party host/customer service/cleaner
Kidz Digz
06.2013 - 06.2017
Customer service
BIG W
05.2009 - 06.2012
Bachelor of Social Science - Behavioral studies
Swinburne university of technology
Certificate II in Business -
LEAP Training
Senior Secondary Certificate of Education -
Hoppers crossing secondary college
Certificate IV in Mental Health -
Open university
Certificate III in Children's Services -
One World For Children
Certificate III in Business -
LEAP Training
Certificate II in Community Services -
Karringal
Similar Profiles
Megan JohnsMegan Johns
Disability Support Worker at Comrec Australia/AHCSDisability Support Worker at Comrec Australia/AHCS
Kristin WallaceKristin Wallace
Licensed Practical Nurse at All Homecare ServicesLicensed Practical Nurse at All Homecare Services
Samantha HusaboeSamantha Husaboe
Caregiver at Homecare Services of SDCaregiver at Homecare Services of SD