Jenna Nazareth
Bulahdelah,NSW
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
18
18
years of professional experience
Work History
Facilities and Payroll Administrator
Downer EDI Rail
08.2022 - Current
- Assisted in processing payroll data for accuracy and compliance with company policies
- Supported preparation of payroll reports using payroll software and spreadsheets
- Reconciled payroll discrepancies by analyzing data, collaborating with finance team to resolve issues promptly.
- Processed payroll for over 400 employees using Quintiq and SAP, ensuring accuracy and compliance with regulations.
- Learned to maintain employee records, ensuring confidentiality and data integrity
- Collaborated with HR to verify employee timesheets and attendance records
- Participated in training sessions on payroll systems and best practices
- Helped resolve payroll discrepancies through effective communication with staff
- Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Coordinated office operations to enhance workflow efficiency and improve team productivity.
- Developed and maintained filing systems for easy access to documents and information.
- Assisted in budget tracking, monitoring expenses to ensure adherence to financial protocols.
Group Reservations Coordinator
The Menzies Sydney
09.2015 - 09.2016
- Coordinated group bookings, ensuring seamless communication between clients and internal teams.
- Managed reservation systems to optimize group capacity and guest satisfaction.
- Developed and maintained strong relationships with group clients, enhancing repeat business opportunities.
- Streamlined booking processes, resulting in improved operational efficiency and reduced errors.
- Collaborated with sales teams to create tailored packages for diverse group needs.
- Monitored and analyzed booking trends to inform strategic decision-making initiatives.
- Resolved guest inquiries and issues promptly, fostering a positive guest experience throughout the reservation process.
- Maintained comprehensive records of all past events, enabling more effective future planning efforts around similar occasions or repeating clients needs.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Collaborated with sales teams to upsell event packages and maximize revenue potential.
- Proactively identified potential challenges or issues related to group reservations before they escalated into problems.
- Coordinated communication between catering, facilities, and event staff to ensure seamless execution of group bookings.
Group Reservations Specialist
Four Seasons Hotel
02.2013 - 07.2015
- Analyzed customer feedback to identify areas for service improvement in group reservations.
- Led initiatives to enhance communication between departments regarding group bookings and requirements.
- Developed training materials for new team members on group reservation procedures.
- Implemented a system for tracking special requests from clients, resulting in improved customization of services offered during their stay.
- Drove strategic improvements in pricing structures for group reservations based on market trends and demand analysis.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
Hotel Manager on Duty
Crowne Plaza Norwest
03.2011 - 02.2013
- Oversee daily hotel operations, ensuring exceptional guest experiences and adherence to quality standards.
- Implement staff training programs to enhance service delivery and operational efficiency.
- Manage budgeting and financial reporting, optimizing resource allocation for improved profitability.
- Develop marketing strategies to increase occupancy rates and promote hotel services effectively.
- Monitor guest feedback channels, addressing concerns promptly to improve satisfaction ratings.
- Lead cross-departmental initiatives to streamline processes, enhancing overall productivity and service quality.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Monitored safety procedures to ensure a secure environment for both guests and employees.
Weddings and Social Events Coordinator
Crowne Plaza Terrigal Pacific
08.2007 - 03.2011
- Coordinated event logistics to ensure seamless operations and exceptional guest experiences.
- Developed and maintained relationships with vendors to optimize service delivery and cost-effectiveness.
- Managed scheduling and allocation of resources, enhancing operational efficiency across departments.
- Implemented process improvements that streamlined workflows and reduced turnaround times for events.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
Education
Graduate Certificate - Medical Terminology
TAFE NSW
NSW10-2018
Certificate - Wedding And Events Planning
Australian Academy of Wedding And Events Planning
01-2012
Diploma - Public Relations And Event Management
Thomson Education Direct
01-2007
Diploma - Business Management And International Tourism
Passmores Business And Management College
Newcastle, NSW01-2005
Skills
- Payroll processing
- Maintaining employee records
- Timekeeping management
- Customer service
- Data entry
- Attention to detail
- Administrative support
- Personable and approachable
- Time management
- Work Planning and Prioritization
Timeline
Facilities and Payroll Administrator
Downer EDI Rail
08.2022 - Current
Group Reservations Coordinator
The Menzies Sydney
09.2015 - 09.2016
Group Reservations Specialist
Four Seasons Hotel
02.2013 - 07.2015
Hotel Manager on Duty
Crowne Plaza Norwest
03.2011 - 02.2013
Weddings and Social Events Coordinator
Crowne Plaza Terrigal Pacific
08.2007 - 03.2011
Graduate Certificate - Medical Terminology
TAFE NSW
Certificate - Wedding And Events Planning
Australian Academy of Wedding And Events Planning
Diploma - Public Relations And Event Management
Thomson Education Direct
Diploma - Business Management And International Tourism
Passmores Business And Management College