Jenna Norman
Bowen,QLD
Summary
Dynamic leader with proven expertise in customer service and problem-solving, honed as a Store Manager at EG Fuel. Excelled in enhancing customer satisfaction and streamlining operations, ensuring compliance and efficiency. Skilled in employee scheduling and fostering positive relations, significantly contributing to a productive, goal-oriented team environment.
Overview
16
16
years of professional experience
Work History
Store Manager
EG Fuel
12.2008 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Working towards KPIs and monitoring daily balancing discrepancies, inventory shrinkage, and cash control.
- Prioritizing competing tasks in a fast-paced, changing environment to ensure deadlines are met.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels and service requirements for a 24-hour store, while adhering to EBA guidelines.
- Ensured compliance with all applicable laws, regulations, and policies by regularly reviewing store procedures and taking corrective measures when necessary.
Education
Year 12 -
Bowen State High School
Bowen, QLDSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Friendly and positive
- Employee scheduling
- Goals and performance
Timeline
Store Manager
EG Fuel
12.2008 - Current
Year 12 -
Bowen State High School
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