Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
15
15
years of professional experience
Work History
Part-time Online Supervisor
Big W
01.2012 - Current
Developed and implemented procedures to monitor online customer service team performance.
Assigned tasks, monitored progress, and provided feedback to online customer service staff.
Trained new online customer service representatives on company procedures and policies.
Provided guidance and support to online customer service staff regarding difficult or complex inquiries.
Investigated escalated issues reported by customers relating to their interactions with the online customer service team.
Sales Support
Sleepeezee
05.2022 - 09.2022
Understood and followed oral and written directions.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Managed incoming calls while providing information or transferring callers to appropriate personnel.
Entered data into spreadsheets using Microsoft Excel or other similar programs.
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Provided secretarial and office management support while building cooperative working relationships.
Part-Time Key Holder
Kathmandu Melbourne International Airport
10.2018 - 05.2022
Greeted customers, answered questions and provided assistance with customer inquiries.
Assisted in training of new sales associates on store policies and procedures.
Maintained a neat and orderly work area, including the stockroom.
Performed daily opening and closing duties such as cash register operations, daily reports and bank deposits.
Supervised sales staff while on shift; assisted in problem resolution when necessary.
Replenished shelves with merchandise from back room stock or vendor deliveries as needed.
Performed routine maintenance tasks such as dusting shelves, vacuuming carpets and cleaning windows, doors, mirrors.
Implemented new systems designed to improve efficiency of workflow.
Part-Time Showroom Sales Consultant
National Tiles
06.2016 - 07.2018
Greeted customers and provided exceptional customer service.
Consulted with clients to determine their needs and preferences.
Assisted customers in selecting items that best suited their needs.
Provided product knowledge, including features, benefits, usage instructions and warranties.
Performed sales transactions accurately and efficiently using a POS system.
Followed up with customers on their purchases to ensure satisfaction.
Demonstrated products to customers and answered inquiries about products or services offered.
Participated in team meetings to discuss strategies for increasing sales volume.
Full-Time Store Manager
'The Bottle-O'
11.2015 - 06.2016
Conducted daily store operations, including opening and closing procedures and cash handling.
Monitored inventory levels and placed orders to restock shelves.
Resolved customer complaints in a timely manner.
Recruited, trained and supervised new employees.
Implemented efficient systems for tracking stock movement.
Analyzed financial data to identify areas of improvement.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Casual Customer service
Target Australia
01.2009 - 01.2012
Provided customer service by answering queries and responding to complaints in a timely manner.
Assisted customers with product selection, pricing and returns policy information.
Greeted customers in a friendly manner and provided assistance as needed.
Maintained store cleanliness and tidiness at all times.
Filled shelves with new stock items according to established guidelines.
Education
Skills
Strategic Planning
Other Training Certificates
Follow Workplace hygiene procedures
Prepare and Serve Expresso Coffee
Working with Children’s Check
Key Competencies Achievements
Computer Competencies
Computer Networking
Microsoft Office
Adobe Photoshop
Pronto
Register operator
General register operator
Layby
Supervisor
Returns
Self-Serve
Register Trainer
Customer Service
Reception duties
Reception and telephone duties, including maintaining administrative systems to handle incoming and outgoing mail, fax machine transmissions, electronic communications, meeting and greeting of visitors.
General office duties including photocopying, maintenance of office machines, fax machines, binders etc.
Monitoring of stationery and office supply requirements and ordering.
Assist with monthly reports, presentations, meeting arrangements, office catering requirements.
Enveloping, franking and delivery to mailbox of outgoing mail.