Summary
Overview
Work History
Education
Skills
Other Training Certificates
Key Competencies Achievements
Hobbies and Interests
References
Timeline
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Jenna Nowak

Craigieburn,Vic

Summary

Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.

Overview

15
15
years of professional experience

Work History

Part-time Online Supervisor

Big W
01.2012 - Current
  • Developed and implemented procedures to monitor online customer service team performance.
  • Assigned tasks, monitored progress, and provided feedback to online customer service staff.
  • Trained new online customer service representatives on company procedures and policies.
  • Provided guidance and support to online customer service staff regarding difficult or complex inquiries.
  • Investigated escalated issues reported by customers relating to their interactions with the online customer service team.

Sales Support

Sleepeezee
05.2022 - 09.2022
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.

Part-Time Key Holder

Kathmandu Melbourne International Airport
10.2018 - 05.2022
  • Greeted customers, answered questions and provided assistance with customer inquiries.
  • Assisted in training of new sales associates on store policies and procedures.
  • Maintained a neat and orderly work area, including the stockroom.
  • Performed daily opening and closing duties such as cash register operations, daily reports and bank deposits.
  • Supervised sales staff while on shift; assisted in problem resolution when necessary.
  • Replenished shelves with merchandise from back room stock or vendor deliveries as needed.
  • Performed routine maintenance tasks such as dusting shelves, vacuuming carpets and cleaning windows, doors, mirrors.
  • Implemented new systems designed to improve efficiency of workflow.

Part-Time Showroom Sales Consultant

National Tiles
06.2016 - 07.2018
  • Greeted customers and provided exceptional customer service.
  • Consulted with clients to determine their needs and preferences.
  • Assisted customers in selecting items that best suited their needs.
  • Provided product knowledge, including features, benefits, usage instructions and warranties.
  • Performed sales transactions accurately and efficiently using a POS system.
  • Followed up with customers on their purchases to ensure satisfaction.
  • Demonstrated products to customers and answered inquiries about products or services offered.
  • Participated in team meetings to discuss strategies for increasing sales volume.

Full-Time Store Manager

'The Bottle-O'
11.2015 - 06.2016
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Implemented efficient systems for tracking stock movement.
  • Analyzed financial data to identify areas of improvement.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Casual Customer service

Target Australia
01.2009 - 01.2012
  • Provided customer service by answering queries and responding to complaints in a timely manner.
  • Assisted customers with product selection, pricing and returns policy information.
  • Greeted customers in a friendly manner and provided assistance as needed.
  • Maintained store cleanliness and tidiness at all times.
  • Filled shelves with new stock items according to established guidelines.

Education

Skills

  • Strategic Planning

Other Training Certificates

  • Follow Workplace hygiene procedures
  • Prepare and Serve Expresso Coffee
  • Working with Children’s Check

Key Competencies Achievements

  • Computer Competencies
  • Computer Networking
  • Microsoft Office
  • Adobe Photoshop
  • Pronto
  • Register operator
  • General register operator
  • Layby
  • Supervisor
  • Returns
  • Self-Serve
  • Register Trainer
  • Customer Service
  • Reception duties
  • Reception and telephone duties, including maintaining administrative systems to handle incoming and outgoing mail, fax machine transmissions, electronic communications, meeting and greeting of visitors.
  • General office duties including photocopying, maintenance of office machines, fax machines, binders etc.
  • Monitoring of stationery and office supply requirements and ordering.
  • Assist with monthly reports, presentations, meeting arrangements, office catering requirements.
  • Enveloping, franking and delivery to mailbox of outgoing mail.
  • Daily Banking.
  • Booking of courier services as required.
  • Management in Retail
  • Store Manager
  • Human Recourses
  • Administration
  • Rosters
  • Quality Control
  • Warehousing
  • Receiving and dispatching orders.

Hobbies and Interests

  • Reading
  • Art and Craft
  • Movies
  • Socialising
  • Animals
  • Photography

References

Available upon request

Timeline

Sales Support

Sleepeezee
05.2022 - 09.2022

Part-Time Key Holder

Kathmandu Melbourne International Airport
10.2018 - 05.2022

Part-Time Showroom Sales Consultant

National Tiles
06.2016 - 07.2018

Full-Time Store Manager

'The Bottle-O'
11.2015 - 06.2016

Part-time Online Supervisor

Big W
01.2012 - Current

Casual Customer service

Target Australia
01.2009 - 01.2012

Jenna Nowak