Jenna Oulds
Campsie
Summary
I can do the work and deliver exceptional results. I will fit in perfectly and be a great addition to the team. I possess a combination of skills and experience that makes me stand out from the crowd. I Work well independently to handle assignments and always ready to go beyond basics assignments.
Overview
13
13
years of professional experience
Work History
Project Server/ Driver
Coles
11.2023 - Current
- Ensured accurate order fulfillment by double-checking items against invoices before leaving the store.
- Enhanced route efficiency by utilizing GPS technology and maintaining knowledge of local traffic patterns.
- Promoted positive company image by providing excellent customer service throughout the delivery process.
- Improved customer satisfaction by promptly delivering grocery orders with accuracy and professionalism.
- Assisted in training new drivers on company policies, procedures, and best practices for successful deliveries.
- Handled customer complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
MANAGER
Lakemba Hotel
12.2021 - Current
- Completed daily opening, closing and administrative tasks for smooth business operations
- Provided direct leadership to team of 8 employees
- Verified compliance with guidelines for safety, loss prevention and cash-handling procedures
- Followed company procedures to perform appropriate disciplinary action
- Strategized customer service tools and techniques to field guest inquiries, issues and special requests
- Engaged guests and staff to resolve issues and challenges in positive way
- Responded to guest requests for fresh linens and promptly delivered needed items
- Welcomed guests, offering assistance with check-in and check out
PICK PACKER
True Alliance
02.2018 - 04.2022
- Obtained merchandise from bins and shelves
- Kept records on use and damage of stock and stock-handling equipment
- Examined and inspected stock items for wear and defects, reported any damage to supervisors
- Replenished perishable items and marked out expired items upon removing from shelves
- Removed products from conveyer to stack in appropriate container
- Completed logs to document actions
- Pulled and stacked products based on daily orders
- Packed cartons by folding and placing products, following prescribed arrangement
- Responded quickly to meet customer needs and resolve problems
WAITRESS/BANQUET
Sofitel Martin
01.2017 - 11.2019
- Set up tables, buffets and service areas to prepare for different types of banquets
- Cleaned up spills and removed trash to maintain professional appearance of banquet areas
- Prepared bar garnishes, supplies and glassware prior to banquet start
- Delivered food and beverage items to guests quickly to meet service and quality standards
- Loaded trays with food items, condiments and eating utensils
- Prepared for busy periods by restocking stations and maintaining clean work areas
- Kept work areas neat and clean to maintain safe environment
PICK PACKER
Action Workforce
05.2016 - 07.2019
- Maintained good housekeeping practices and observed safety program requirements in fast-paced environment
- Filed shipping and receiving documents to monitor and resolve issues with damaged and defective products
- Lifted and arranged products on pallets and organized in staging area
- Met volume goals by quickly completing orders
- Picked proper items and quantities according to pick lists
- Packaged items safely to protect from damage during transport
- Generated labels, packing lists and other paperwork for shipments
- Complied with internal policies on recycling and waste management to reduce liabilities and operational costs
- Assisted with cycle counts to correct variances and maintain accurate records
BAR AND GAMING STAFF
The Royal Exchange
10.2018 - 04.2019
- Managed food and supply inventory to keep adequate levels and reduce waste
- Helped guests make purchases with tickets won from different games
- Assisted guests with diverse entertainment needs, including offering information on area attractions and venues
- Greeted and engaged with customers to verify gaming ticket information
- Scanned and processed winning tickets and payments to winners
- Greeted patrons seated at bar, provided menus and memorized or recorded drink and food orders
- Handled customer payments, reported tip amounts and balanced cash drawers
BAR AND GAMING STAFF
Southern Cross Hotel
11.2014 - 03.2019
- Handled complete cleaning between events, including carpets, fixtures and furniture
- Checked event facilities regularly for maintenance or cleaning needs to keep spaces professional
- Set up and tore down events, including moving all furniture into event configurations
- Worked many events on short notice to back up team members and help venue maintain service levels
- Wrote patrons' food orders on order slips, memorized orders, or entered orders into computers for transmittal to kitchen staff
- Set up tables with glassware, linens and silverware to prepare tables for service
- Notified kitchen staff of specific customer requests
- Trained new servers and bussers in company values, culture and policies
- Rearranged tables to cater to customer needs
- Wiped down and cleared tables quickly to reduce customer wait times
- Tracked liquor usage, followed recipes and reported abnormalities
- Monitored customers' alcohol consumption and consistently complied with safe service standards
- Prepared drink substitutes and non-alcoholic beverages for patrons upon request
PICK
Toll Group
02.2016 - 12.2018
- Adhered to stacking guidelines to support merchandise integrity and personnel safety
- Collected and packaged items to successfully fulfill orders
- Inspected and maintained document management equipment, including scanners, copiers, printers and other electronic devices
- Scanned incoming materials to determine optimal classification and current file destination
- Followed pallet plans to stack and balance loads
BAR AND GAMING
Kingsgrove Hotel
04.2017 - 08.2018
- Verified legal drinking age of patrons through stringent ID checks
- Crafted beverages from well, top-shelf and specialty spirits according to menu recipes or patron requests
- Trained new bartenders in customer service, bar equipment safety and drink preparation techniques
- Handled customer payments, reported tip amounts and balanced cash drawers
- Reported and removed spills, broken glassware and other safety hazards
- Cleaned glassware and flatware and stored items in bar areas for easy access
PHONE LIQUID DAMAGE INDICATOR
DHL
01.2017 - 12.2017
- Prepared stockroom for inventory and performed assigned inventory duties
- Maintained storage areas for cleanliness and proper inventory
- Used good organizational skills to manage workload
- Completed assigned tasks prior to shift end
- Finished tasks and job duties, adhering to deadlines to avoid delays
- Recorded vehicle inspection data for pre- and post-trip checks
- Complied with required PPE use and completed updated safety training
HOSPITALITY
Pinnacle People
02.2012 - 11.2017
- Completed assigned tasks with little or no supervision
- Monitored entrances and guests to assist with event security
- Checked event facilities regularly for maintenance or cleaning needs to keep spaces professional
- Worked many events on short notice to back up team members and help venue maintain service levels
- Assisted guests with concerns and questions
- Checked on banquet guests multiple times per event to offer excellent customer service
- Cleaned up spills and removed trash to maintain professional appearance of banquet areas
- Set up tables, buffets and service areas to prepare for different types of banquets
- Delivered food and beverage items to guests quickly to meet service and quality standards
- Inspected meeting rooms to verify set-ups and correct problems before guests' arrival
- Delivered top-notch support for all events and services to create superior guest experiences
Education
High School -
Dulwich High School of Visual Arts and Design
Dulwich Hill, NSWSkills
- Maintain Equipment
- Customer Service
- Maintain Records
- Organize Work Schedules
- Problem-Solving
- Handle Hazardous Chemicals
- Staff Supervision
- Staff Management
- Work Task Prioritization
- Stocking And Replenishing
- PPE Guideline Compliance
- Food And Beverage Service
- Beverage Preparation
- Room Preparation
- Glassware Polishing
Timeline
Project Server/ Driver
Coles
11.2023 - Current
MANAGER
Lakemba Hotel
12.2021 - Current
BAR AND GAMING STAFF
The Royal Exchange
10.2018 - 04.2019
PICK PACKER
True Alliance
02.2018 - 04.2022
BAR AND GAMING
Kingsgrove Hotel
04.2017 - 08.2018
WAITRESS/BANQUET
Sofitel Martin
01.2017 - 11.2019
PHONE LIQUID DAMAGE INDICATOR
DHL
01.2017 - 12.2017
PICK PACKER
Action Workforce
05.2016 - 07.2019
PICK
Toll Group
02.2016 - 12.2018
BAR AND GAMING STAFF
Southern Cross Hotel
11.2014 - 03.2019
HOSPITALITY
Pinnacle People
02.2012 - 11.2017
High School -
Dulwich High School of Visual Arts and Design
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