Jenna Prees
Mount Isa,Qld
Summary
Dynamic Business Support Officer with a proven track record at QBuild, excelling in organized data management and customer engagement. Adept at processing financial transactions and ensuring work order accuracy, I thrive in fast-paced environments, delivering exceptional service and fostering positive client relationships. Proficient in software applications, I drive efficiency and enhance operational success.
Overview
6
6
years of professional experience
Work History
Business Support Officer
QBuild
Mount Isa, QLD
02.2025 - Current
- Performed data entry into software programs, such as Ellipse.
- Answered incoming calls and emails from customers, vendors, and other employees.
- Processed invoices, purchase orders and other financial transactions in accordance with company policies.
- Provided customer service support for order processing and delivery status updates.
Business Support Officer
CBC Staff Selection
TOWNSVILLE, Qld
09.2024 - 02.2025
- Assisting clients with queries around billing and job completion
- Following up with Staff to ensure that any issues had been resolved
- Raising credits for clients for approval
- Checking work orders for accuracy prior to billing run
- Completing billing run within schedule
- Following up with other regions to ensure that completion documents had been sent prior to billing
- Checking work orders for accuracy around costs before closing for completion
Human Resource Officer
CBC Staff Selection
07.2024 - 09.2024
- Assisting with HR enquiries
- Completing the 'Sick leave project' which ran for 6 months, ensuring that leave forms were submitted and assisting with queries
- Checking timesheets and Aurion for accuracy around pay and leave entitlements
- Processing annual leave forms for staff
- Processing termination forms for outgoing staff
Proprietor
Harvey Norman
02.2023 - 07.2024
- Advise staff on policies and procedures related to customer service standards
- Monitored budgeting activities such as tracking spending against budget allocations
- Analysed operating costs, expenses, revenue and other financial data to ensure successful operation of the business
- Conducted performance reviews with employees to identify areas of improvement as well as recognize outstanding achievements
- Managed inventory levels to ensure adequate stock while controlling costs associated with ordering more than necessary
- Recruited, trained, and supervised staff, fostering a productive and positive work environment
- Planned and executed promotional events to generate interest and increase sales
- Maintained accurate and complete records of all business transactions and interactions
Proprietor in Training
Harvey Norman
07.2019 - 02.2023
- Managed inventory levels to ensure adequate stock while controlling costs associated with ordering more than necessary
- Coached and encouraged staff to achieve aggressive business goals
- Monitored financial objectives and prepared budgets according to projections
- Trained, coached and mentored employees to facilitate safety and consistent quality of work
- Managed daily operations, including inventory control, vendor negotiations, and product pricing
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
- Advised customers on the latest product features and benefits
- Provided personalized service to build relationships with customers
- Maintained accurate records of customer interactions and transactions
- Monitored inventory levels and placed orders as needed
- Performed regular follow-ups with clients to ensure satisfaction with purchases
- Resolved customer complaints promptly and efficiently
- Educated customers about products and services offered by the company
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience
- Arranged merchandise for display
Education
Diploma - Retail Management And Operations
Strive Education
06-2010
Skills
- Organized Data Management
- Accounts Payable Processing
- Customer Engagement
- Financial Record Management
- Proficient in Software Applications
- Payment Coordination
- Work order accuracy
Additional Information
More extensive career history is available upon request
References
- Katrina Stennet, Senior Business Support Coordinator, QBuild – Public Works, 0488 077 738, katrina.stennett@epw.qld.gov.au
- Claire Hoskins, A/Business Support Coordinator, QBuild – Public Works, 0474 974 915, claire.hoskins@epw.qld.gov.au
- Anong Jones, A/Business Manager, NQ Region, QBuild | Public Works, 0456 030 311, Anong.Jones@epw.qld.gov.au
- Felicity Boyd, Operations Manager, Harvey Norman Mount Isa, 0422868189
Timeline
Business Support Officer
QBuild
02.2025 - Current
Business Support Officer
CBC Staff Selection
09.2024 - 02.2025
Human Resource Officer
CBC Staff Selection
07.2024 - 09.2024
Proprietor
Harvey Norman
02.2023 - 07.2024
Proprietor in Training
Harvey Norman
07.2019 - 02.2023
Diploma - Retail Management And Operations
Strive Education
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