Jenna Robertson
Perth,WA
Summary
Proven Transit Officer with a track record of enhancing passenger safety and satisfaction at Public Transport Authority. Skilled in emergency response coordination and effective communication, adept at problem-solving and teamwork. Achieved significant improvements in public trust and safety protocols, demonstrating adaptability and a results-driven approach. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Transit Officer
Public Transport Authority
06.2019 - Current
- Increased public trust in the transit system by displaying professionalism, courtesy, and knowledge when interacting with passengers.
- Assisted passengers with disabilities, ensuring safe boarding and access to designated seating areas.
- Promoted adherence to transit regulations by educating passengers on proper fare payment procedures and ticket use.
- Improved passenger safety by consistently monitoring and addressing potential security risks within transit stations.
- Implemented conflict resolution techniques to defuse tense situations between passengers, maintaining a peaceful environment for all riders.
- Participated in ongoing training programs, staying up-to-date on industry best practices and changes in regulations.
- Conducted fare inspections throughout assigned routes, deterring fare evasion attempts while maintaining a positive relationship with ridership communities.
- Coordinated emergency response efforts during incidents, facilitating communication between first responders and transit personnel.
- Supported law enforcement efforts by reporting suspicious activities and coordinating with local police when necessary.
- Utilized effective communication skills when addressing large groups of passengers during service announcements or emergency situations.
- Exercised sound judgment when making decisions under pressure, protecting the well-being of passengers at all times.
- Contributed to the prevention of accidents by enforcing safety rules, such as staying behind yellow lines or prohibiting smoking in restricted areas.
Accounts Receivable Officer
Fleetcare International
01.2019 - 04.2019
- Summarized receivables by maintaining invoice accounts, coordinating monthly transfer to accounts receivable account, verifying totals and preparing reports.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Streamlined accounts receivable processes, resulting in increased efficiency and reduced errors.
- Developed customized reports for management review, offering insights into accounts receivable performance trends.
Accounts Receivable Officer
Sodexo Remote Sites
06.2017 - 12.2018
- Summarized receivables by maintaining invoice accounts, coordinating monthly transfer to accounts receivable account, verifying totals and preparing reports.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Developed customized reports for management review, offering insights into accounts receivable performance trends.
- Improved customer satisfaction by addressing inquiries professionally and providing clear explanations for payment issues.
- Provided support to accounting department during annual audits, contributing to successful outcomes.
- Collaborated with cross-functional teams to develop effective strategies for debt recovery efforts.
- Reconciled customer accounts regularly, identifying discrepancies and resolving them quickly.
Education
Cert IV Project Management
North Metropolitan TAFE
Perth, WA06.2025
Cert IV Accounting
North Metropolitan TAFE
Perth, WA12.2018
Graduated Year 12
Lake Joondalup Baptist College
Joondalup, WA10.2002
Skills
- Passenger Assistance
- Surveillance monitoring
- Security Protocols
- Emergency Response Coordination
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Excellent Communication
- Organizational Skills
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Conflict de-escalation
- Team building
- Self Motivation
- Interpersonal Skills
- Analytical Thinking
- Goal Setting
- Incident Reporting
Timeline
Transit Officer
Public Transport Authority
06.2019 - Current
Accounts Receivable Officer
Fleetcare International
01.2019 - 04.2019
Accounts Receivable Officer
Sodexo Remote Sites
06.2017 - 12.2018
Cert IV Project Management
North Metropolitan TAFE
Cert IV Accounting
North Metropolitan TAFE
Graduated Year 12
Lake Joondalup Baptist College
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