Jenna Smith
Gundagai,NSW
Summary
Dynamic business owner with a proven track record at JJ Smith Metal Works, excelling in customer relations and financial management. Skilled in optimizing operations and building strong client relationships, resulting in increased repeat business. Adept at team leadership and process improvements, ensuring a safe and efficient work environment.
Overview
19
19
years of professional experience
Work History
Business Owner
JJ Smith Metal Works
Gundagai, NSW
02.2013 - Current
- Oversaw daily operations to ensure efficient workflow and adherence to safety standards.
- Managed inventory levels, optimizing stock management for production needs.
- Developed and implemented process improvements, enhancing operational efficiency.
- Trained and mentored new employees on equipment usage and safety protocols.
- Negotiated contracts with suppliers, securing favorable terms for materials procurement.
- Built strong client relationships, resulting in repeat business and referrals.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Secured long-term sustainability of the business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.
- Oversaw daily operations to ensure efficient workflow and adherence to safety standards.
Bar Manager
Oriental Hotel
Tumut, NSW
03.2010 - 02.2013
- Supervised daily bar operations, ensuring exceptional service and adherence to standards.
- Trained and mentored staff on beverage preparation and customer service excellence.
- Managed inventory levels, optimizing ordering processes to reduce waste and ensure product availability.
- Collaborated with kitchen staff to create pairings that enhanced overall dining experience for guests.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
Retail Worker
Tims Computers
Tumut, NSW
04.2007 - 12.2010
- Provided exceptional customer service to enhance shopping experiences.
- Maintained product displays and ensured accurate inventory levels.
- Assisted in training new staff on operational procedures and store policies.
- Processed transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints professionally, enhancing satisfaction rates.
- Monitored stock levels and coordinated restocking efforts to minimize shortages.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
Education
No Degree -
Tumut High School
Tumut, NSWSkills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Relationship building
- Work Planning and Prioritization
- Business planning
- Team collaboration and leadership
- Business development
- Budget control
- Bookkeeping
- Staff hiring
- Financial management
- Accounting management
- Staff management
- Decision-making
- Team leadership
- Desktops, laptops, and mobile devices
Timeline
Business Owner
JJ Smith Metal Works
02.2013 - Current
Bar Manager
Oriental Hotel
03.2010 - 02.2013
Retail Worker
Tims Computers
04.2007 - 12.2010
No Degree -
Tumut High School