Summary
Overview
Work History
Education
Skills
Leadership
Timeline
Generic

Jenna Tawera

Mandurah,WA

Summary

I am a compassionate strong woman with lived AOD experience. I have a passion for giving back to people of the community. I have empathy for others and can adapt to any different situation presented. I connect well to people from any background and thrive in a positive environment. I am currently studying Community Services and previously completed Cyrenian House Volunteer Counselling Program. I am committed to working for in an organisation where my unique skills and personal experience will be valued and promotes personal growth. I’m looking forward to becoming the best version of myself in all areas of my life.

Experienced Peer Support Worker with solid background in peer support. Provided compassionate guidance to individuals, fostering personal growth in challenging environments. Demonstrated effective communication and conflict resolution skills in diverse settings.

Empathetic Peer Support Specialist with proven experience to build trusting relationships with clients. Caring with genuine concern for wellbeing of peers.

Overview

20
20
years of professional experience

Work History

Peer Support Worker

CoNeCT MHE
05.2025 - Current
  • Participated in ongoing training opportunities to stay current on best practices in mental health support services.
  • Using different computer programs to gather the correct information for patients.
  • Improved client well-being by sharing personal experiences, coping strategies, and resources in a relatable manner.
  • Strengthened staff knowledge of peer support principles by conducting educational workshops and serving as a role model for colleagues.
  • Built trusting relationships with family members of clients, offering guidance on how to best support their loved ones during the recovery process.
  • Maintained accurate records of client interactions, ensuring confidentiality and adherence to agency policies.
  • Assisted clients in setting realistic goals for recovery and provided guidance on steps towards achieving them.
  • Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to clients'' needs, with medical staff and clinical.
  • Conducted regular follow-up calls to check on clients'' progress, offering additional assistance when necessary.
  • Developed strong rapport with clients by maintaining open communication channels and demonstrating genuine empathy.
  • Provided crisis intervention support, helping clients navigate through challenging situations with appropriate resources and referrals.
  • Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.

Peer Support Worker

Homeless Healthcare
01.2024 - Current
  • Sharing lived experience with clients in a peer experience
  • Working Inreach and youth outreach services within the organisation
  • Communicating with outside organisation to build rapport and support the client towards recovery or housing
  • Working in a multidisciplinary team, medical, clinical and on my own
  • Working closely with vulnerable clients
  • Setting goals, managing their health, and working alongside a medical team
  • Writing case notes and capturing data Safety planning with a team of case workers and medical team
  • Encouraged client self-discovery through guided reflection exercises aimed at identifying strengths, values, and areas for growth.
  • Boosted client participation in recreational activities by organizing outings that catered to diverse interests and abilities.
  • Increased client engagement by actively listening and providing empathetic support during individual sessions.
  • Served as a liaison between clients and healthcare professionals, ensuring that client needs were effectively communicated and addressed.
  • Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
  • Transported individuals to medical appointments and support meetings whenever needed.
  • Provided education on mental health topics and resources to clients.
  • Educated clients on dangers of substance abuse and prevention techniques.
  • Assessed clients' needs to provide appropriate therapeutic interventions.
  • Provided emergency response in crisis situations to diffuse tensions and prevent violence.
  • Listened to clients' concerns and provided encouragement and support.
  • Designed safe and supportive environment for clients to discuss issues.
  • Improved client well-being by sharing personal experiences, coping strategies, and resources in a relatable manner.

Eyelash Technician • Casual • Owner & Founder

LuvaLash
01.2024 - Current
  • Reviving and responding to calls and messages
  • Advertising on social media
  • Creating adds off Canvas
  • Ordering stock
  • Opening and closing of studio
  • Conducting a brief consultation
  • Square booking system
  • Kept workspace clean, organized and well-stocked for upcoming appointments.
  • Educated clients on how to clean and maintain lash extensions.
  • Improved appointment booking efficiency with effective time management and organization skills.
  • Followed strict safety standards to protect clients from injury or infection.
  • Boosted repeat clientele by fostering strong relationships through excellent customer service and communication skills.
  • Explained and demonstrated eyelash extension to hesitant guests to increase confidence in process.

Night/Weekend Supervisor

Cyrenian House
02.2022 - 07.2024
  • Supervising residents with their Medication
  • Facilitate Urine processors and procedures
  • Supporting the community by being a positive role model
  • Facilitate TC & SWU groups as directed
  • Encourage therapeutic interactions between resident’s member by supporting change and personal development.
  • Set and maintain clear boundaries in line with Cyrenian House.
  • Respond appropriately to residents in crisis.
  • Actively liaise with appropriate staff in handover and on duty.
  • Storing Case notes and Handover notes in Pharos
  • Facilitated seamless transitions between weekday and weekend shifts through thorough handover meetings.

Administration/Receptionist

Cyrenian House
01.2023 - 07.2024
  • Answering phone calls and transferring to the correct person
  • Taking messages- Checking messages
  • Data entry into Pharos computer system
  • Petty Cash Handling
  • Opening and closing of building
  • Retrieving and sending mail
  • Managing and working with clients of high risk
  • Multitasking face to face clients, phone calls & daily duty’s
  • Working in a fast-paced environment with high risks
  • Taking distressing calls and using the values of the company
  • Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Assisted with various administrative tasks, contributing to the overall smooth operation of the office.

Peer Support Worker (OST Project)

Cyrenian House
01.2023 - 01.2023
  • Transferring clients to and from appointments
  • Paying Accounts for clients
  • Booking appointments for residents
  • Conducting Risk Assessments
  • Contributing and implementing TC values
  • Driving clients to and from appointments
  • Admin duties, answering phones, adding clients to groups
  • Entering case notes to Pharos
  • Admissions when entering in TC and SWU
  • Facilitation and running groups
  • Supporting TC resident’s
  • Covering Serenity Withdrawal Unit when needed
  • 3 Month period until the contract discontinued

Store Assistant • Casual

Dan Murphy’s Bunbury
01.2014 - 01.2015
  • ReStocking shelves & Reordering stock
  • Cash handling/Banking
  • Providing qualified assistance to customers
  • General cleaning of store
  • Undertaking Emergency Safety training on a regular basis in store

Bar Attendant • Casual

Eaton Tavern
08.2013 - 01.2009
  • Preparation for bar/ functions & restaurant
  • Greeting customers, taking food orders and delivery to tables in restaurant and bar
  • Dealing with diverse and difficult customer
  • Making sure the customers and staff were always happy with a positive vibe
  • Training of new staff and delegating tasks throughout

Document Control Officer• Full-time

Northwest Shedmasters
02.2007 - 01.2008
  • Opening and closing office
  • Answering phone calls and making phone calls
  • Entering new employees and documents into the work software
  • Checking employees work safe tickets.
  • Booking employees into White Card training
  • Taking instructions from the project manager
  • General cleaning of the office
  • Collection and making orders for stationary supplies
  • Collecting mail and sending mail

Property Managers Assistant • Full-time

Wollaston Realty Bunbury
02.2006 - 12.2006
  • Communicating with Customers/clients
  • Working with Property Owners
  • Maintenance reports
  • Liaising with Tradespeople for maintenance on rental properties
  • Banking, trust fund, Handling money
  • Telecommunications skills
  • Typing Property Condition Reports
  • Inspecting property’s cleanliness

Education

No Degree - Responsible Service of Alcohol

Australia Hotels Association
Online
01.2006

Certificate II - Certificate I & II in Business

Traineeship Bunbury
Bunbury, WA
06.2007

Certificate - Lash Extension Tech

Lash Mafia
Wa
01.2024

Skills

  • Positive communication skills
  • Peer advocacy
  • Self-care management
  • Relapse prevention
  • Motivational interviewing
  • Collaborative approach
  • Rapport building
  • Recovery assistance and support
  • Crisis management
  • Patient advocacy
  • Trauma-informed care
  • Team collaboration
  • Adaptability and flexibility
  • Positive reinforcement
  • Mental health support

Leadership

I am a Natural Leader, I show compassion, understanding, everyone is equal, I take direction well, I’m assertive, compassionate, I like to give and take direction. I work well on my own and as a team, I take instructions and task written and verbal well.

Timeline

Peer Support Worker

CoNeCT MHE
05.2025 - Current

Peer Support Worker

Homeless Healthcare
01.2024 - Current

Eyelash Technician • Casual • Owner & Founder

LuvaLash
01.2024 - Current

Administration/Receptionist

Cyrenian House
01.2023 - 07.2024

Peer Support Worker (OST Project)

Cyrenian House
01.2023 - 01.2023

Night/Weekend Supervisor

Cyrenian House
02.2022 - 07.2024

Store Assistant • Casual

Dan Murphy’s Bunbury
01.2014 - 01.2015

Bar Attendant • Casual

Eaton Tavern
08.2013 - 01.2009

Document Control Officer• Full-time

Northwest Shedmasters
02.2007 - 01.2008

Property Managers Assistant • Full-time

Wollaston Realty Bunbury
02.2006 - 12.2006

No Degree - Responsible Service of Alcohol

Australia Hotels Association

Certificate II - Certificate I & II in Business

Traineeship Bunbury

Certificate - Lash Extension Tech

Lash Mafia

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Jenna Tawera