Jenna Templeman
Summary
Experienced and proactive Human Resources Officer skilled at assisting employees and managers with a wide range of HR requirements. Proficient in word processing, database management, and HR software. Known for a friendly and approachable attitude, dedicated to maintaining updated systems and fostering positive employee relations.
Overview
8
8
years of professional experience
Work History
Human Resources Officer
Skillinvest Limited
01.2021 - Current
- Coordinated new hire onboarding.
- High level support to People and Culture Manager, Senior Leaders and Department Managers.
- Conducted check-ins with employees to assess workplace health and personnel engagement.
- Organized regular team-building events to promote camaraderie among employees and boost morale.
- Ensure errors and technical issues are dealt with promptly within the HRIS.
- Liaise with managers on new employee requirements, onboarding and induction.
- Coordinated onboarding processes for new hires, integrating them seamlessly into the workplace environment with introductions.
- Build and maintaining of ELMO HR & Payroll system ensuring all onboarding, workflows and documents are working smoothly.
- Coordinate all exit process to a high standard within the required time frame.
- Assist with recruitment process when required.
- Develop working instructions for all HR processes.
- Undertake task requested by P&C Manager.
- Provide and update all accurate information to the P&C Manager on all related data i.e Years of Service, Performance Appraisals, Licenses, Hearing Test, Position Descriptions, variations, maximum term contracts and policies.
- Assist with audit and compliance regulations, providing timely information to auditors and P&C Manager.
- Work collaboratively with the P&C Manager, Skillinvest Leadership Team, Payroll Coordination and Payroll Officer.
- Assist managers and staff with ELMO queries and provide a high level of support and training to promote utilisation.
Personal Assistance to General Manager
Skillinvest Limited
03.2020 - 01.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- High level of support to the General Manager.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Fostering a positive work environment and high employee satisfaction.
- Proactively manage correspondence, both emails and letters.
- Preparation of responses and briefing notes as required.
- Research and prepare documentation to assist the General Manager in day to day operations.
- Assist with preparation of presentations, reports and proposals.
- Liaise with People and Culture and as required, follow up on outstanding items or paperwork.
Medical Receptionist
Benson Radiology
04.2017 - 02.2020
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Supported office staff and operational requirements with administrative tasks.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional.
Education
Diploma - Business Management
National Training
12-2024
Diploma - Leadership And Management
National Training
12-2024
Skills
- Onboarding and training
- Multitask
- Records maintenance
- Payroll administration
- Recruitment
- Punctual
- Self Motivated
- Reliable
- Empathetic
- Listener
- Ability to work under pressure
- High level of attention to detail
- Committed to ongoing professional development
- Ability to work as part of a team
Timeline
Human Resources Officer
Skillinvest Limited
01.2021 - Current
Personal Assistance to General Manager
Skillinvest Limited
03.2020 - 01.2021
Medical Receptionist
Benson Radiology
04.2017 - 02.2020
Diploma - Business Management
National Training
Diploma - Leadership And Management
National Training
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