Jenna Thomas
Seaview Downs,Australia
Summary
Organized and efficient receptionist with extensive experience in front desk operations, adept at managing customer inquiries, scheduling appointments, and maintaining accurate records. Strong communication skills facilitate clear interactions with clients and team members. Proven track record of improving office processes to enhance workflow and client satisfaction. Successfully created a welcoming atmosphere while managing multiple tasks effectively.
Overview
8
8
years of professional experience
Work History
Veterinary Nurse
Marion Animal Hospital
07.2023 - Current
- Processed customer payments using cash registers and point-of-sale terminals per company policies.
- Delivered exceptional customer service while engaging with internal and external clients.
- Managed incoming calls, recorded messages, and directed calls to relevant departments.
- Ensured cleanliness and organization of kennels, exam rooms, and treatment areas.
- Coordinated appointment scheduling for examinations and follow-ups with veterinarians.
- Maintained an organized filing system for confidential client information in compliance with company policy.
Animal Attendant
AWL
Wingfield
09.2022 - 06.2023
- Monitored animal behavior patterns to detect potential health issues.
- Administered medications as prescribed by veterinarian to ensure proper care.
- Ensured adherence to safety protocols while working with animals.
- Engaged with visitors to address inquiries about facility operations and individual animals.
Customer Service
Flagstaff Hotel
Darlington
05.2022 - 09.2022
- Managed customer service operations, ensuring high-quality experiences for patrons.
- Handled cash transactions accurately using POS systems and manual methods.
- Maintained cleanliness of tables, chairs, dishes, cutlery, and glassware after each meal period.
- Trained new hospitality staff on established procedures to enhance service quality.
- Resolved customer complaints professionally while fostering a welcoming environment.
Bar Staff
Stamford Hotel
Glenelg
12.2021 - 06.2022
- Executed opening and closing duties, including cash drawer reconciliation and shelf stocking.
- Prepared and served alcoholic and non-alcoholic beverages following standard recipes.
- Delivered exceptional customer service by greeting patrons and addressing inquiries.
- Accurately handled cash transactions, ensuring balanced registers at shift end.
- Assisted with inventory management by monitoring stock levels of liquor, beer, wine, and supplies.
- Collaborated with team members during shift changes to facilitate seamless duty transitions.
- Maintained cleanliness of bar area to uphold health and safety standards.
Barista
Café Brio
South Brighton
07.2021 - 12.2021
- Executed barista duties, including food and money handling for efficient operations.
- Maintained organized workstations to enhance task completion during peak hours.
- Delivered exceptional customer service by addressing inquiries promptly and professionally.
- Designed promotional displays to advertise special events and cafe promotions.
- Managed opening and closing procedures to ensure smooth daily operations.
- Performed thorough cleaning of the cafe to maintain a welcoming environment.
Barista
Montagna Café
Blackwood
09.2020 - 04.2021
- Executed opening and closing procedures for café operations.
- Delivered exceptional customer service by addressing inquiries promptly and professionally.
- Trained new baristas on food safety standards and operational policies.
- Maintained cleanliness by regularly sanitizing counters, washing dishes, and cleaning floors.
- Handled monetary transactions accurately to ensure financial integrity.
Barista
McDonalds
Darlington
02.2017 - 11.2020
- Organized workstations to enhance efficiency and expedite service during peak hours.
- Delivered exceptional customer service by addressing inquiries promptly and professionally.
- Maintained cleanliness by wiping counters, washing dishes, and mopping floors.
- Trained new baristas on food handling safety standards and company policies.
- Operated cash registers for accurate processing of customer payments.
- Executed opening and closing procedures to ensure smooth operations.
- Handled food in compliance with safety regulations to ensure customer health.
- Managed multiple stations effectively to support overall service delivery.
Education
Certificate IV - Veterinary Nursing
Tafesa
11-2026
Certificate II - Animal Studies
Tafesa
06-2022
Year 12 -
Temple Christian College
12.2020
Skills
- Client communication
- Documentation and reporting
- Health and safety protocols
- Team collaboration
- Time management
- Customer service
- Meticulous and organized
- Reception desk management
Professional Development
- 2018, Developed my barista skills through McCafé
- 2019, One week of work experience at Aspire Hair Lounge
- 2020, Completion of a Vittoria coffee course
- 2021, Completed my RSA course
- 2022, Completion of Certificate II in Animal Studies
Attributes
- Effective communicative skills: articulate communicator with appreciation for the different communication styles required when working with other team members or with customers.
- Honest and reliable: strong morals and ethics ensure honesty, reliability and ability to undertake tasks responsibly.
- Flexible: understanding of need to remain flexible to support last-minute demands and changes. Comfortable in changing environments and situations, ensuring ability to remain flexible and adaptable at all times.
Availability
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Work Objective
To gain full time or part time employment as a receptionist, where I can bring my bright and enthusiastic personality to the work place and when assisting clients
References
References available upon request.
Timeline
Veterinary Nurse
Marion Animal Hospital
07.2023 - Current
Animal Attendant
AWL
09.2022 - 06.2023
Customer Service
Flagstaff Hotel
05.2022 - 09.2022
Bar Staff
Stamford Hotel
12.2021 - 06.2022
Barista
Café Brio
07.2021 - 12.2021
Barista
Montagna Café
09.2020 - 04.2021
Barista
McDonalds
02.2017 - 11.2020
Certificate IV - Veterinary Nursing
Tafesa
Certificate II - Animal Studies
Tafesa
Year 12 -
Temple Christian College
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