Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kiralee Hunter

Mawson Lakes,SA

Summary

Conscientious Nursing Student with experience solving problems and using tact and diplomacy to achieve outcomes always bring mindful to stay within my scope of practice. Being a team player I am comfortable thriving in competitive, fast-paced and often challenging environments. I have learnt from my experience in customer service the absolute importance of a close and strong team environments and morale and find. this will benefit myself in this AIN position advertised.

I am a extremely motivated, fast learner, have excellent communication skills achieving established goals and able to work both individual and in a team environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Assistant

Muffin Break
05.2017 - Current
  • Prepared Timeframe reports detailing current metrics for Job title review and use in operational planning.
  • Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities for Type business.
  • Validated Type and Type paperwork to boost Area of expertise efficiency.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Surpassed sales goals through implementation of effective marketing strategies.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Made and served brand-specific café beverages per day with speed, quality and consistency.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Controlled line and crowd with quick, efficient service.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Educated coworkers and customers about new products.
  • Developed and demonstrated skillful and creative latte art to engage customers.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Prioritized drink requests while managing interruptions.
  • Created original artwork for specials board display daily.
  • Trained new employees in groups and in one-on-one scenarios.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Upsold specialty items with beverages, increasing store sales.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Complied with standards for merchandising, stocking and storing product.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
  • Cultivated to recall customers' names and address each by name.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
  • Completed over successful daily cash audits to correctly balance drawers at end of each shift.
  • Set and achieved goals for professional development and advancement.

Education

St. Columba College
Andrews Farm, SA
11.2020

Bachelor Of Nursing - Nursing

University of Adelaide
Adelaide, SA
2021

Skills

  • Patient Care
  • Patient Assistance
  • Patient Bathing
  • Infection Control
  • ADLs Assistance
  • Healthy Meal Preparation
  • Privacy and confidentiality
  • Collecting vitals
  • Strong clinical judgment

Certification


  • Currently studying Bachelor of Nursing Adelaide University
  • Manual Handling Training
  • CPR training

Timeline

Customer Service Assistant

Muffin Break
05.2017 - Current

St. Columba College

Bachelor Of Nursing - Nursing

University of Adelaide

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Kiralee Hunter