Jenna Wilson
Dubbo
Summary
Professional with strong background in the foster care sector. Skilled in carer assessments, carer support, and advocating for the carer's, families and children's best interests. Focuses on teamwork and achieving tangible outcomes, and able to adapt to evolving situations. Reliable, empathetic, and able to build trust with clients and colleagues.
Overview
19
19
years of professional experience
Work History
Carer Engagement and Support Consultant
Uniting Permanency Support Program
09.2019 - Current
- Maintain open communication with all involved parties to ensure that the support and needs for carers and the child are being met effectively.
- Offer meaningful and personalised support within the Immediate Support Plan framework to carers during difficult times.
- Support applicants through the foster care application by providing face-to-face support with probity checks and understanding Uniting's policies.
- Deliver the initial Shared Lives training as part of the Carer Assessment requirements.
- Complete comprehensive Step by Step and Winangay carer assessments and carer reviews.
- Build solid and trusting rapport with carers by completing regular support check ins.
- Create tailored Carer Support and Development Plan for authorised foster carers.
- Build strong links with Aboriginal communities and provide Aboriginal carers with appropriate support and respect.
Administration Officer
Ngurambang/Uniting
08.2013 - 09.2019
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Processed purchase orders, invoices and assisted with financial reports and budgeting.
- Improved record-keeping accuracy by completing Carelink nd Care Register audits and providing this to management.
- Managed team petty cash, purchase orders and account transactions.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Contributed to office safety by enforcing workplace policies and following emergency procedures as part of my Fire Warden and First Aid Officer roles.
- Accurately record meeting minutes and provide to staff as required.
Administration & Pharmacy Manager
Lawler's Pharmacy
03.2006 - 08.2013
- Monitored and managed pharmacy staff performance to maximise productivity and customer satisfaction.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Addressed customer complaints professionally and investigations to resolve issues effectively.
- Managed budgetary responsibilities, controlling expenses to optimise profitability without compromising quality of care.
- Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Enhanced team communication by establishing regular meetings focusing on performance metrics, best practices, and continuous improvement strategies.
- Oversaw procurement processes to ensure adequate stock levels while minimizing waste from expired products.
- Ensured safe working environment, adhering to strict health and safety guidelines.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
Education
Diploma - Community Services
TAFE
Online07-2017
Certificate IV - Business Administration
TAFE
Online07-2016
Skills
- Over ten years of experience in the Permanency Support Program & Foster Care sector
- Confident with using technology such as Microsoft Office, TEAMS, Zoom, record programs such as Carelink
- Clear and effective communication both written and verbal and ensure I am speaking in a way that is respect and the audience understands
- Ability to work in a team to problem solve in collaboration
- I am dependable, committed, empathetic and show a strong work ethic
- I have an non-judgemental approach to all and the ability to build strong working relationships
- Always eager to develop new skills
Timeline
Carer Engagement and Support Consultant
Uniting Permanency Support Program
09.2019 - Current
Administration Officer
Ngurambang/Uniting
08.2013 - 09.2019
Administration & Pharmacy Manager
Lawler's Pharmacy
03.2006 - 08.2013
Diploma - Community Services
TAFE
Certificate IV - Business Administration
TAFE
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