Jenna Chelsea Grace Canlas
Adelaide,SA
Summary
A motivated retail sales professional with a proven record of boosting sales and customer loyalty through individualised service. Resourceful individual skilled in learning customer needs, directing to desirable merchandise, and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
3
3
years of professional experience
Work History
Sales and Retail Representative
Kmart
03.2021 - 12.2021
- Built and maintained relationships with peers and upper management to drive team successes
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Successfully handled visual merchandising, and worked to promote company visions
- Provided optimal assistance to the store manager and handled a variety of tasks
- Respectively, dealt with a wide range of departments in the company, from managing inbound and outbound calls from customers, physical on-floor management of retail goods, dealing with online orders by packaging and collecting, to the overall management of team members.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Solved customer challenges by offering relevant products and services.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Client Management Representative
Cancer Council SA
01.2022 - 06.2022
- Advocation for Cancer council SA by detailing customers of recent campaign events such as Australia's Biggest Morning Tea
- Engaged with a large demographic of clients that involved a wide range of ages allowing a professional client to customer relationship
- Informed customers of a wide range of Cancer Council SA resources that contributed to the overall satisfaction of our daily customers
- Managed warm call leads from company databases as well as experienced cold-calling phone calls daily
- Involved in reaching stellar KPI targets hat Cancer Council SA relies on
- Delivered informative and detailed services to customers over the phone
- Excelled in skills of excel, Microsoft word and Outlook of the period working with Cancer Council SA
- Professional email writing informing the necessary information to our outstanding customers
- Integrating client relationship management to maintain our loyal customers from Cancer Council SA
Student Advisor
Australian Institute Of Business
06.2022 - 12.2022
- Pointed students to relevant information about academic and personal support services available on campus.
- Advised students individually and in groups on academic programs for individual interests.
- Worked with individuals to help understand and overcome personal, social or behavioural problems affecting educational or vocational situations.
- Helped students develop organizational, time management and study skills.
- Onboarded students to online learning platform and trained on basic use.
LPG Service Consultant
Origin Energy
02.2023 - 12.2023
- Consulted with clients to outline options and obtain permission to proceed with service.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Used knowledge of services to recommend additional products and offerings to customers.
- Answered phone calls and responded to questions and concerns.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Recommended additional, useful services to customers to increase overall sales.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
Bachelor of Business - Business Management
Torrens University Australia
Adelaide, SA12.2025
Skills
- Customer Relations
- Complaint Resolution
- Reporting and Documentation
- Data Entry
- Data Processing
- Merchandise Display
- Professional Appearance
- Retail transactions processing
- Cross-selling strategies
- Store Cleaning
- Reliable and Responsible
- Sales Promotion
- Product and Service Sales
- Cash Register Operation
- Decision-Making
- Honest and Dependable
- Excellent Written and Verbal Communication
- Reliability and punctuality
- Product Knowledge
- Inventory Management
- Goal-Driven
- Loss Prevention
- Store Opening and Closing
Timeline
LPG Service Consultant
Origin Energy
02.2023 - 12.2023
Student Advisor
Australian Institute Of Business
06.2022 - 12.2022
Client Management Representative
Cancer Council SA
01.2022 - 06.2022
Sales and Retail Representative
Kmart
03.2021 - 12.2021
Bachelor of Business - Business Management
Torrens University Australia
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