JENNESSA WHITE
Surfers Paradise,QLD
Summary
Restaurant Team Member with 7 years of experience in delivering fast and exceptional customer service in various restaurant environments. Highly adaptable and skilled in personnel development, fostering team collaboration, and effectively resolving customer issues. Known for consistently providing high-quality service to guests. Dedicated to ensuring a positive dining experience for all patrons.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Key Manager
P.J. Whelihan's Restaurant
2022.05 - 2024.09
- Assisted in overseeing daily restaurant operations, while ensuring guests satisfaction.
- Roles included maintaining restaurants' overall efficiency as well as employee management.
- Counted registers and cleaned and secured shop at end of shift.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
Bartender
P.J. Whelihan's Restaurant
2019.03 - 2024.09
- Ability to work in fast-paced environment, ensuring responsible alcohol service and inventory management.
- Service Bartender responsible for making drinks for dining room 25 tables.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Maintained impeccably clean, attractive, and well-stocked bar area.
Restaurant Server
P.J. Whelihan's Restaurant
2019.03 - 2024.09
- Duties included providing table service to 15+ tables at one time.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
Food Runner/Expo
P.J. Whelihan's Restaurant
2017.05 - 2019.03
- Adhered to menu guidelines and delivered food to 25+ tables in a kind and timely manner, ensuring excellent customer satisfaction.
- Monitored dining room inventory and replenished when necessary.
Education
Bachelor of Science - Environmental Science
Muhlenberg College
United States Of America10.2023
High School Diploma -
Parkland High School
United States Of America06.2019
Skills
- Customer Service
- Order Management
- Menu Memorization
- Beverage Preparation
- Guest Engagement
- Store Organization
- High-volume dining
Certification
- RSA Certification
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
- Environmental Protection
- Sustainability
- Cooking & Baking
- Health & Wellness
- Cultural Immersion
- Travel
Timeline
Key Manager
P.J. Whelihan's Restaurant
2022.05 - 2024.09
Bartender
P.J. Whelihan's Restaurant
2019.03 - 2024.09
Restaurant Server
P.J. Whelihan's Restaurant
2019.03 - 2024.09
Food Runner/Expo
P.J. Whelihan's Restaurant
2017.05 - 2019.03
Bachelor of Science - Environmental Science
Muhlenberg College
High School Diploma -
Parkland High School
- RSA Certification
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