Jenni Burns
Kingsholme,QLD
Summary
Accomplished Claims Specialist with a proven track record at IAG Insurance, adept in overseeing high-value insurance claims and fostering stakeholder relationships. Demonstrates a detail-oriented approach and innovative problem-solving skills. Experience in creating training resources and delivering high-level data analysis and reporting, enhancing claims processing efficiency.
Overview
18
18
years of professional experience
Work History
Claims Specialist
IAG Insurance
08.2018 - Current
- End-to-end handling of claims, including reviewing fraud and risk indicators throughout the life of the claim.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Evaluated and settled complex insurance claims.
- Worked with loss adjusters, solicitors and other supply chain partners to expedite processing in alignment with procedures.
- Analysed data and provided recommendations/reports to key stakeholders
- Collaborated in training material preparation
Complex Claims Consultant / Claims Consultant
IAG Insurance
09.2010 - 08.2018
- Effectively manage complaints & diffuse situations
- Evaluated and settled complex insurance claims in strict timeframes.
- Worked with claims adjusters other relevant providers
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
Claims Administrator
Ansvar Insurance
07.2008 - 09.2010
- Effectively manage complaints & diffuse situations
- Evaluated and settled complex insurance claims in strict timeframes.
- Worked with claims adjusters other relevant providers
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
Claims Consultant
Guild Insurance
11.2006 - 07.2008
- Effectively manage complaints & diffuse situations in a range of claim types (liability, property, motor vehicle, professional indemnity)
- Evaluated and settled complex insurance claims in strict timeframes.
- Worked with claims adjusters other relevant providers
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
Education
Diploma of Financial Services (General Insurance)
ANZIIF
Brisbane03-2008
Skills
- Oversight of High-Value Insurance Claims
- Detail-Oriented Approach
- Ability to work autonomously and as part of a team
- Providing high level reporting to key stakeholders
- Creation of Training Resources
- Innovative Problem-Solving
Timeline
Claims Specialist
IAG Insurance
08.2018 - Current
Complex Claims Consultant / Claims Consultant
IAG Insurance
09.2010 - 08.2018
Claims Administrator
Ansvar Insurance
07.2008 - 09.2010
Claims Consultant
Guild Insurance
11.2006 - 07.2008
Diploma of Financial Services (General Insurance)
ANZIIF
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