Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenni Follington

Long Jetty,NSW

Summary

Hardworking and reliable employee, enthusiastic about sales keen to learn about VanHolmes Australia inside and out. I pursue opportunities to learn new skills and contribute to group success. Offers strong relationship-building and problem-solving abilities.

I hold a current CR licence with no loss of demerit points.



Overview

24
24
years of professional experience

Work History

Salesperson

Garden City Plastics
07.2014 - Current
  • Read and respond to high volume of inbound email sales enquiries.
  • Answer inbound calls as well as face to face customer sales enquiries.
  • Workto build relationships with customers and built potential for additional sales.
  • Engage customers in conversations to create pleasant and easy experience.
  • Increase sales and customer satisfaction through personalized service.
  • Offer each customer personal service to boost sales and customer satisfaction.
  • Ensure all enquires are followed up in a timely manner to ensure customer satisfaction.
  • Listen to clients and introduce solutions to satisfy business and personal needs.
  • Ask open-ended questions to determine needs and assisted customers.
  • Manage customer from initial contact to closing with attention to detail to build loyalty.

Salesperson

Wizid Pty Ltd
04.2009 - 06.2014
  • Manage large account customers including the Australian Grand Prix and Serco.
  • Worked to build relationships with customers and built potential for additional sales including seeking new business.
  • Build customer relationships with existing customers to be able to service their needs and future requirements.
  • Listened to clients and introduced solutions to satisfy business and personal needs.
  • Increased sales and customer satisfaction through personalized servicing.

Salesperson

Bay Village Newsageny
02.2002 - 03.2009
  • Customer Service in one of the busiest newsagencies on the Central Coast.
  • Worked to build relationships with customers and built potential for additional sales.
  • Create events to increase sale such as Friday the 13th.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.

Salesperson

Erina Fair Newsagency
06.1999 - 03.2009
  • Worked to build relationships with customers and built potential for additional sales.
  • Engaged customers in conversations to create a pleasant shopping experience.
  • Increased sales and customer satisfaction through personalized servicing, and suggestive sales.
  • Offered each customer personal service to boost sales and customer satisfaction.
  • Managed customer from initial contact to closing with attention to detail to build loyalty.

Education

Certificate IV - Accounting And Finance

TAFE NSW
Ourimbah, NSW

Graduate Certificate - Time Management

Central Coast Community College
Tuggerah, NSW

Certificate III - Retail Operations

Tafe NSW
Tamworth, NSW

Skills

  • Building Customer Relationships, with either mum and dad customers or large corporations
  • Handling large volumes of emails and phone enquiries
  • Meeting deadlines and time management, ability to priorities
  • Conducting all company business in a professional manner
  • Ability to liaise with customers to create a positive memorable experience

Timeline

Salesperson

Garden City Plastics
07.2014 - Current

Salesperson

Wizid Pty Ltd
04.2009 - 06.2014

Salesperson

Bay Village Newsageny
02.2002 - 03.2009

Salesperson

Erina Fair Newsagency
06.1999 - 03.2009

Certificate IV - Accounting And Finance

TAFE NSW

Graduate Certificate - Time Management

Central Coast Community College

Certificate III - Retail Operations

Tafe NSW

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Jenni Follington