Summary
Overview
Work History
Education
Skills
Custom
Timeline
Hi, I’m

JENNI GRACE

Kalgoorlie,WA
JENNI GRACE

Summary

Organised and progressive leader with a decade of commitment to safe working in a zero incident branch. Offering history of success coordinating and monitoring operations across various departments. I am seeking new opportunities and challenges

Overview

13
years of professional experience

Work History

Customer Service Supervisor 2IC

Infrabuild Steel
01.2021 - Current

Job overview

  • Managed the branch safely and effectively when required in alignment with our company goals and values.
  • Ensured adherence to safety through meetings, reporting, elearning and leading by example a safer work environment for all employees.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Participated in meetings, sharing insights with colleagues and fostering teamwork across departments.
  • Supervised and trained customer service staff on how to use SAP system software, Microsoft application software plus Citrix workflow platform and Ariba hosted services to ensure excellent customer service delivery.
  • Supported continuous improvement efforts by regularly updating customer account data in SAP enabling efficient use of applications and functionalities.
  • Used Microsoft applications; Outlook, Word and Excel daily.
  • Used Sap and Citrix daily.

Customer Service Officer

Liberty Steel
07.2013 - 01.2021

Job overview

  • Assisted customers, assessed their needs and made decisions on appropriate products, services and margin.
  • Resolved customer issues using critical thinking and analytical skills.
  • Performed administrative tasks such as updating databases and generating reports.
  • Consulted IT Help desk on how to fix system issues independently, futhermore providing this technical support to my team.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Demonstrated leadership by making improvements to work processes and procedures.
  • Mentored new employees on procedures and policies to maximise team performance.
  • Coordinated with dispatch to ensure efficient delivery schedules were met.
  • Developed strong relationships with customers by providing personalised assistance and support.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Worked effectively in fast-paced environments.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.

Warehouse Supervisor

One Steel
10.2010 - 07.2013

Job overview

  • Enforced strict safety procedures and protocols through successful
  • management of warehouse team members.
  • Utilised specialised software, to document all logistics within the branch.
  • Maintained records and reports of all incidents, including accident
  • reports, near misses, and unsafe conditions or acts.
  • Monitored processing equipment and machinery for proper start-up, operation and shut down.
  • Identified process improvement opportunities within the warehouse environment.
  • Implemented area ownership and rotation to manage a logistical task flow and meet the branch customer charter.
  • Effective communication through toolbox, radio coms and and apps.
  • Ensured that all employees had proper personal protective equipment.
  • Maintained and updated inventory records accurately.
  • Developed plans for reorganising storage areas as necessary based on product volume changes.
  • Enforced company policies related to employee conduct in the workplace.
  • Supervised scheduling for freight and package shipments and managed return and transfer procedures.
  • Increased productivity through cross-training and thorough training of both current employees and new hires.
  • Scheduled materials shipments and transportation for on-time delivery, reducing delays.
  • Scheduled overtime where required.

Education

Peel Tafe

Cert I Engineering
01.2010

Tafe Government Traineeship

Cert III Business
01.2006

Dillon Whitelaw & Associates PTY LTD

Cert II Business
01.2005

City Business College

Cert I Business
01.2005

Skills

  • Commitment to safe working always
  • Excellent communication skills
  • 10 years continuous SAP experience
  • First Aid/CPR
  • Full Driver's Licence
  • Investigate skills

Custom

  • Lee-Roy January, Infrabuild/Midalia formerly Onesteel, Branch Manager, Lee-Roy.January@infrabuild.com, 0488 915 376
  • Lou Arnold, Infrabuild/Midalia formerly Onesteel, Former Branch Manager, 0448 569 066

Timeline

Infrabuild Steel

Customer Service Supervisor 2IC
01.2021 - Current

Liberty Steel

Customer Service Officer
07.2013 - 01.2021

One Steel

Warehouse Supervisor
10.2010 - 07.2013

Peel Tafe

Cert I Engineering

Tafe Government Traineeship

Cert III Business

Dillon Whitelaw & Associates PTY LTD

Cert II Business

City Business College

Cert I Business

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