Jenni Howard

• NDIS Plan management finance operations
• Process accounts payable and receivable
• Client invoice processing
• Develop aging debtor reporting in Excel, increasing revenue by 23%
• Payroll processing
• Reconcile complex data across multiple systems and financial platforms
• Manage staff credit cards, store cards, reimbursements and reconciliation
• Maintain strict credit control and compliance with internal policies
• Schedule payment runs and contribute to month-end reporting
• Collaborate with internal teams to streamline financial processes
• Assist with audits and maintain up-to-date financial records
• Collaborate with cross-functional teams to streamline financial workflows and enhance efficiency.

Facilitate communication between clients and support teams to enhance service delivery

• Collaborate with cross-functional teams and managers resulting in efficient, accurate reporting and increased productivity
• Manage approximately 30 incoming calls, emails and community walk-in per day
• Maintain detailed records of customer interactions, ensuring accurate reporting is available for future reference and compliance.
• Serve as a reliable point of contact between clients and specialised teams within organisation, streamlining communication pathways effectively.
• Develop a comprehensive knowledge base, enabling faster response times for common support queries.
• Develop Inventory management in Excel, reducing expenses by 5%.
• Ensure conference rooms and other meeting spaces are prepared prior to use
• Respond to customer inquiries and provide technical assistance over phone and in person.

• Prepare 20 new business partner contracts and business agreements per day
• Manage onboarding processes for new business partners
• Foster collaborative relationships with internal and external stakeholders
• Maintain data integrity and accurate up-to-date records within business partner database (SAP)
• Ensure compliance with internal operational controls and audit standards.
• General administrative duties

• Lead daily operations, ensuring exceptional customer service and store presentation.
• Develop and implement sales strategies which enhanced revenue growth and customer engagement.
• Train and mentor staff, fostering a collaborative team environment and enhancing performance.
• Oversaw visual merchandising standards, creating appealing displays that drove foot traffic.
• Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Manage inventory and cash control.
• Assist with hiring, training and mentoring new staff members.
• Reconcile daily sales transactions (above $10,000 daily) to balance and log day-to-day revenue.
• Manage financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.