Jenni Maundrell
Coonabarabran,NSW
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Work History
Manager Corporate Services
Warrumbungle Shire Council
06.2019 - Current
- Responsible for risk management, information management including records and requests for information (GIPA), governance including policy review and local government elections, Integrated Planning and Reporting framework, customer service, Service NSW, communications, and information technology.
- Managing an operating budget of $1,000,000.
- Managing eight permanent employees, casual staff, and school-based trainees, plus coordinating external service providers for information technology.
- Acting as the secretariat for the Audit, Risk and Improvement Committee.
- Attending and participating in state-wide professional conferences including Risk Management, Governance, Integrated Planning and Reporting, and Cyber Security.
- Participating in audits as required, including the annual external and cyber security performance audits.
- Acting as Director when required.
- Contribute to induction program for new councillors.
- Liaise with the Mayor and local media for external communications.
- Developing and executing strategic plans and performance metrics to achieve departmental goals.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Facilitate successful collaborations to complete key projects, fostering strong working relationships among team members.
- Built high-performing teams through effective recruitment, onboarding, and training.
- Ensure compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs.
- Cross-train existing employees to maximise team agility and performance.
- Mentor junior team members for career advancement, fostering a pipeline of future leaders within the organisation.
Executive Assistant to the General Manager
Warrumbungle Shire Council
05.2018 - 06.2019
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Liaised with internal and external stakeholders, including elected representatives across all levels of government, members of the executive leadership team, visiting professionals, and members of staff.
- Enhanced productivity by effectively managing calendars, scheduling meetings, and handling correspondence.
- Prepared various reports and presentations with accuracy and attention to detail.
- Prepared meeting agendas and materials to ensure productive discussions among attendees.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Coordinated travel arrangements, accommodations, and itineraries for executives, resulting in seamless business trips.
- Maintained confidentiality when dealing with sensitive information, earning trust from executives and colleagues alike.
- Supported event planning activities for company functions, contributing to successful outcomes.
Casual Administration and Customer Service Officer
Warrumbungle Shire Council
06.2016 - 05.2018
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Maintained a high level of product knowledge to assist customers with accurate information and recommendations effectively.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalised service.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Utilised CRM systems proficiently for tracking customer interactions and recording relevant information accurately for future reference.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
Personal Assistant - Casual; Term Contract
Warrumbungle Shire Council
08.2016 - 11.2017
- Assisted in coordinating events by managing schedules, booking venues, and arranging necessary materials.
- Prepared meeting agendas, took minutes, and followed up on action items as needed.
- Collaborated with team members on various projects, contributing to a positive work environment.
- Processed essential documents such as contracts, purchase orders and invoices.
- Drafted correspondence and other documents for the Director.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
Associate Degree - Law
Southern Cross University
Gold Coast, QLD06.2018
Skills
- Business Administration
- Strategic Planning
- Expense Tracking
- Policy Implementation
- Staff Development
- Time Management
- Verbal and Written Communication
- Performance Evaluations
- Staff Training and Development
- Budget Control
Affiliations
- Co-manager, Coonabarabran Amateur Dramatic Society
Timeline
Manager Corporate Services
Warrumbungle Shire Council
06.2019 - Current
Executive Assistant to the General Manager
Warrumbungle Shire Council
05.2018 - 06.2019
Personal Assistant - Casual; Term Contract
Warrumbungle Shire Council
08.2016 - 11.2017
Casual Administration and Customer Service Officer
Warrumbungle Shire Council
06.2016 - 05.2018
Associate Degree - Law
Southern Cross University
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