Jenni Maundrell
Coonabarabran,NSW
Summary
Dynamic executive with a proven track record at Coonamble Shire Council, excelling in strategic planning and team leadership. Successfully developed and implemented policies that enhanced operational efficiency and ensured regulatory compliance. Adept at fostering relationships and mentoring staff, driving performance improvements across diverse teams.
Overview
9
9
years of professional experience
Work History
Executive Manager Corporate Governance
Coonamble Shire Council
Coonamble, NSW
04.2025 - Current
- Member of the organisation's executive leadership team, providing positive leadership to the Corporate Governance division, support to other executive leaders and the elected body, and strong collaboration with staff members organisation-wide.
- Responsible for all aspects of governance, including acting as an advisor to the elected body, executive and staff; coordinating the organisation's policy framework; Integrated Planning and Reporting framework; coordinating the councillor induction program; privacy management; and requests for information (GIPA).
- Managing a team with two direct reports - People and Culture, and WHS and Risk Management - including recruitment, performance reviews, coaching and disciplinary action.
- Establishing and maintaining strong relationships across diverse teams, using an established collaborative style of leadership and interpersonal skills.
- Participating in regular executive meetings to review progress on strategic objectives.
- Attending and participating in Council meetings and, when needed, providing guidance on complex issues related to policy matters affecting the elected body and organisation.
- Developing and implementing strategic plans to meet organisational objectives, particularly through the Integrated Planning and Reporting framework.
Manager Corporate Services
Warrumbungle Shire Council
Coonabarabran, NSW
06.2019 - 03.2024
- Responsible for risk management, information management including records and request for information (GIPA), governance including policy review and local government elections, Integrated Planning and Reporting framework, customer service, Service NSW, communications, and information technology.
- Managed an operating budget of $1.9M.
- Managed eight permanent employees, casual staff, and school-based trainees, plus coordinating external service providers for information technology.
- Acted as the secretariat for the Audit, Risk and Improvement Committee.
- Attended and participated in state-wide professional conferences including Risk Management, Governance, Integrated Planning and Reporting, and Cyber Security.
- Participating in audits as required, including the annual external and cyber security performance audits.
- Acted as Director Corporate and Community Services when required.
- Contributed to induction program for new and returning councillors.
- Liaised with the Mayor and local media for external communications.
- Developed and executed strategic plans and performance metrics to achieve departmental goals.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Facilitated successful collaborations to complete key projects, fostering strong working relationships among team members.
- Built high-performing teams through effective recruitment, onboarding and training.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs.
- Cross-trained employees to maximise team agility and performance.
- Mentored team members for career advancement, fostering a pipeline of future leaders within the organisation.
Executive Assistant to the General Manager
Warrumbungle Shire Council
Coonabarabran, NSW
05.2018 - 06.2019
- Provided professional administration support during board meetings, including agenda preparation and minute-taking duties.
- Liaised with internal and external stakeholders, including elected representatives across all levels of government, members of the executive leadership team, visiting professionals, and members of staff.
- Enhanced productivity by effectively managing calendars, scheduling meetings, and handling correspondence.
- Prepared various reports and presentations with accuracy and attention to detail.
- Prepared meeting agendas and material to ensure productive discussion among attendees.
- Served as a liaison between departments to facilitate effective communication throughout the organisation.
- Coordinated travel arrangements, accommodation, and itineraries for executives, resulting in seamless business trips.
- Maintained confidentiality when dealing with sensitive information, earning trust from executives and colleagues alike.
- Supported event planning activities for organisational functions.
Casual Administration and Customer Service Officer
Warrumbungle Shire Council
Coonabarabran, NSW
06.2016 - 05.2018
- Enhanced customer satisfaction by efficiently addressing and resolving enquiries and concerns.
- Maintained a high level of product knowledge to assist customers with accurate information and recommendations effectively.
- Developed strong rapport with customers, fostering loyalty through personalised services.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Utilised CRM systems proficiently for tracking customer interactions and recording relevant information accurately for future reference.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
Education
Associate Degree - Law
Southern Cross University
Gold Coast, QLD06-2018
Skills
- Strategic planning
- Team leadership
- Relationship building
- Policy development
- Risk management
- Regulatory compliance
- Budget management
- Staff training and development
- Time management
- Verbal and written communication
Timeline
Executive Manager Corporate Governance
Coonamble Shire Council
04.2025 - Current
Manager Corporate Services
Warrumbungle Shire Council
06.2019 - 03.2024
Executive Assistant to the General Manager
Warrumbungle Shire Council
05.2018 - 06.2019
Casual Administration and Customer Service Officer
Warrumbungle Shire Council
06.2016 - 05.2018
Associate Degree - Law
Southern Cross University
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