Jenni Whyte

• Update Orca with client details, Check My Aged Care portal regularly for client's Home Care packages, Guide clients/families through the Home care process, Book Home Visits with Home and Community Consultants, Liaise with other teams regarding Client feedback/complaints.

Key Achievements

• Proactively managing the client's sales journey across aged care funding wait times and government updates to new approvals.
• Managing and maintaining the sales pipeline to ensure all opportunities are managed according to business rules and timeframes.
• Ensuring the client and family are prepared for sales consultation appointments and understand funding, out-of-pocket expenses, and government processes.
• Responding promptly and professionally to customer inquiries, concerns, and complaints via multiple communication channels, including phone and email.
• Maintain knowledge of all services and offerings

• Staff Training, Processing both email and EDI orders, Processing financial credits, Answering calls from customers, Assisting Logistics Manager with destruct reports for the Warehouses, Liaising with other Departments regarding backorders and ETAs

Key Achievements

• Dealing with Customer Queries and resolving them in a timely manner
• Processing both EDI and emailed orders in a timely manner
• Investigate late deliveries and missing products
• Liasing with other Departments regarding backorders and ETAs
• Delivering Excellent Customer service

• Update and maintain Company websites, Update and maintain third party portals, Provide technical support to clients and team members, Assist with customer and supplier enquiries, Action online chat support, Support Territory Managers, Support sales and marketing team, Product training, Assist with product and price list creation and database maintenance, Provide back up support to customer care

Key Achievements

• Documented conversations with customers to track requests, problems and solutions.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
• Assessed customer needs and upsold products and services to maximize sales.
• Trained new employees on procedures and policies to maximize team performance.

• Assisting Dental Practices with Product Enquiries, Maintained the Portal with product, pricing changes, Liaising with Suppliers regarding Pricing and Product Changes, Training Dental Practices on the new Ordering Portal

Key Achievements

• Took ownership of each task and made sure that they were completed in a timely manner
• Processed product and pricing requests on time, inputting customers details ensuring 100% accuracy
• Developed training materials and work instructions for quality audit purposes, resulting in more effective readiness for audits and achieving compliance and providing self help resources for the Dental Practices
• Delivered excellent customer service and support to the Dental Practices before, during and after the training of the new Ordering Portal
• Increased savings within the Portal by offering a best value feature which showed the savings in percentage and dollars for the Dental Practices
• Received the BDC Shining Star Award for implementing the Dentishop project from start to finish and providing excellent customer service and support.

• Organised travel and conferences for Directors, Payroll using MYOB and Zero, Superannuation, Accounts, Debt Collection

Key Achievements:

• Processed Invoices and ensured that payment was made promptly by Customers
• Ensured all documents and travel arrangements were organised in a timely manner for Conferences
• Supported Directors in all their required tasks
• Completed Account reconciliations each month and liaised with Accountants when necessary
• Paid Superannuation to each fund and ensured this was done in a timely manner.

• Processing monthly sales reports in Excel and Cognos, Supporting Sales Representatives and Managers, assisting Corporate customers with queries

Key Achievements:

• Processing monthly sales reports for each Corporate Customer in a timely manner and ensuring 100% accuracy
• Supporting the Corporate Customers with any pricing and product queries
• Ensure Backorders are fulfilled and offering alternative products when applicable
• Processing Orders for Corporate Customers
• Delivering Excellent customer service

• Staff Training, Processing product returns and financial credits, Update pricing for Customers, Support Customer Service Team

Key Achievements:

• Training new staff
• Supporting Customer Service Staff and updating them on new products and procedures
• Dealing with Customer Complaints and resolving them in a timely manner
• Corporate Surgery Set-ups from beginning to end
• Liaising with all departments within the organisation and informing them on any changes with the department
• Updating Corporate pricing and making sure it is always accurate
• Delivering Excellent Customer Service
• Assisting in yearly stocktaking in the warehouse
• Picking and packing orders in the warehouse when required

• Staff Training, Processing product returns and financial credits, Update pricing for customers, Support Customer Service Team

Key Achievements:

• Training new staff
• Supporting Customer Service Staff and updating them on new products and procedures
• Dealing with Customer Complaints and resolving them in a timely manner
• Corporate Surgery Set-ups from beginning to end
• Liaising with all departments within the organisation and informing them on any changes with the department
• Updating Corporate pricing and making sure it is always accurate
• Delivering Excellent Customer Service
• Assisting in yearly stocktaking in the warehouse
• Picking and packing orders in the warehouse when required

• Answering phone calls and processing orders, following up queries and complaints, processing quotes and surgery set-ups, assisting with stock takes

Key Achievements:

• Processing orders and quotes in a timely manner
• Delivering excellent customer service
• Following up with queries in a timely manner
• Assisting in yearly stocktaking in the warehouse
• Picking and packing orders in the warehouse when required