Summary
Overview
Work History
Skills
Certification
Languages
Timeline
Generic

Jennifer Wiebe

Hay

Summary

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Guest Logistics Manager

Intercontinental Hayman Island Resort
08.2024 - Current
  • Led guest transport operations and overseeing daily operations across Guest Services, including Front Desk, Concierge, Porter teams, luxury buggies, helicopters, and launch vessels
  • Ensured seamless logistics for arrivals, departures, and luggage handling for high-end and confidential clientele. Simultaneously multiple times a day.
  • Collaborated and directed key partners (Helireef, SeaLink, Coral Sea Marina, Hamilton Island Airport) to optimize service delivery.
  • Delivered exceptional guest experiences by reducing wait times and resolving issues effectively.
  • Controlled budgets and resources, including labor costs and monthly stocktakes for onboard services, generating end-of-month reports, driving upselling initiatives and supporting financial targets
  • Delivered high guest satisfaction through hands-on service, issue resolution, and VIP engagement.
  • Led recruitment, onboarding, scheduling, and performance management of the Front Office, Concierge and Transport Team.
  • Ensured compliance with WHS, RSA regulations, and security protocols.
  • Collaborated with all department heads to maintain seamless communication and service standards.

F&B Coordinator

Intercontinental Hayman Island - IHG
09.2023 - 07.2024
  • Maintaining Administration at its highest level
  • Assisting Venue Managers with Kronos (People Management Software) to ensure all guidelines are met and supporting operational needs
  • Remaining updated on all Resort happenings and processing private dining, special orders, pastry/culinary requests, HUB logs and venue bookings
  • Welcoming new colleagues and creating their onboarding plans, welcome packs and Infrasys set-ups.
  • Looking after Purchase Plus regarding stock receivals, transfers and accruals
  • Assisting with departmental financials like costs to budget, Daily/Weekly/Monthly Food Cost Percentage, Credit Card Expenses, End of Month Reports
  • Creating monthly venue opening calendars and setting it up on Open Table and the Private Dining Calendar

F&B Manager

Tradewinds Hotel - Prendiville Group
03.2023 - 07.2023
  • Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite
  • Identified ways to improve efficiency in operations and implemented process changes
  • Provided efficient and courteous service to customers at all times
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
  • Developed departmental objectives, budgets, policies, procedures and strategies

Assistant General Manager

Barbie Green - Daisy Green Collection
08.2021 - 06.2022
  • Collaborated with stakeholders to develop long-term strategic plans for growth.
  • Negotiated contracts with vendors to secure favorable terms for materials, supplies, services and equipment.
  • Reviewed financial statements, sales reports, and other performance data to measure productivity.
  • Monitored suppliers to efficiently provide needed goods and services within budgetary limits.
  • Prepared staff work schedules and assigned specific duties.
  • Managed day-to-day operations, ensuring high levels of customer service and satisfaction.

Office / Back of House Manager

The Clove Club & Luca & Two Lights
02.2019 - 08.2021
  • Directly responsible for recruitment needs
  • Maintaining the venues and service up the required standards of a Michelin Starred Establishment
  • Setting up and processing The Clove Club and Luca at Home Orders
  • Assisting with supplier order and invoice reconciliation
  • Handling reservations inquiries and customer feedback

Head Bartender

BallieBallerson London
06.2017 - 10.2018
  • Creating new cocktail menus, seasonal specials, food pairings and special events
  • Leading a team of eight bartender and four barbacks
  • Direct contact for suppliers and in charge of stock take and ordering
  • In charge of cash ups and shift reports
  • Organizing staff training with Brand Ambassadors

Bar Waitress

Marriott Hotel
06.2015 - 06.2017

Hotel Management Apprenticeship

Hilton Hotel
08.2012 - 06.2015

Skills

    - Food and Beverage Management

    - Guest Relations

    - Staff Scheduling

    - P&L Responsibility

    - Stock Control

    - Employee Performance Evaluations

Certification

- RSA - WA, QLD, NSW, SA, NT

- Managers License - WA

- German Chamber & Industry tested Bartender

- European Drivers License

- COSHH, Health & Safety, Food Safety, First Aid and Fire Marshall Trained

Languages

English
Full Professional
German
Native or Bilingual
Hungarian
Native or Bilingual

Timeline

Guest Logistics Manager

Intercontinental Hayman Island Resort
08.2024 - Current

F&B Coordinator

Intercontinental Hayman Island - IHG
09.2023 - 07.2024

F&B Manager

Tradewinds Hotel - Prendiville Group
03.2023 - 07.2023

Assistant General Manager

Barbie Green - Daisy Green Collection
08.2021 - 06.2022

Office / Back of House Manager

The Clove Club & Luca & Two Lights
02.2019 - 08.2021

Head Bartender

BallieBallerson London
06.2017 - 10.2018

Bar Waitress

Marriott Hotel
06.2015 - 06.2017

Hotel Management Apprenticeship

Hilton Hotel
08.2012 - 06.2015

Similar Profiles

CREATE PROFILE
Jennifer Wiebe