Jennie Coote

Point Frederick,NSW

Summary

Dynamic customer service professional with a proven track record at Coles Supermarkets, adept at resolving complaints and enhancing customer loyalty. Skilled in technical support and complaint handling, I excel in fostering teamwork while effectively managing customer inquiries. My expertise in Microsoft Office complements my commitment to delivering exceptional service and solutions.

Overview

years of professional experience

Work History

Technical Customer Service Officer

Department of Human Services

Gosford, NSW

03.2009 - 02.2020

Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.

Customer Service Manager

Coles Supermarkets

Erina, NSW

07.2005 - 03.2009

Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Took ownership of customer issues and followed problems through to resolution.
Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Education

Bachelor of Arts - English/History

TAFE NSW

NSW

09-2003

Skills

Customer support: I have extensive experience dealing with a variety of customers both as a representative and a Technical Support
Customer assistance both over the phone and in person; technical support provided when assisted
Microsoft outlook, word, and Excel

Complaint handling
Data entry

Accomplishments

Duke of Edinburgh Award; 1998

New South Wales Young Cricketer of the Year Award 1998

Timeline