Jennie Nguyen
Perth,WA
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Skilled Dental Assistant with experience and training necessary to assist with various dental procedures. Hands-on training in dental radiography, chairside assisting and front office administrative duties. Quick learner and successful in building relationships with coworkers and patients.
Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Detal Assistant
Ellen Stirling Dental
04.2023 - Current
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for 15 procedures daily.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared patient x-rays and images for dentist review.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
- Monitored patient comfort and safety during dental procedures.
Dental Assistant
Highclere Dental Centre
09.2021 - Current
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Prepared patient x-rays and images for dentist review.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
Dental Assistant/Dental Receptionist
Primary Dental
01.2023 - 04.2023
- Provided excellent customer service to create positive experiences and build patient trust.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Helped patients complete necessary medical forms and documentation.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Completed patient referrals to other medical specialists.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Operated equipment and machinery in accordance with manufacturer recommendations to maintain good working order.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Dental Assistant
DB Dental
01.2021 - 11.2022
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Monitored patient comfort and safety during dental procedures.
- Prepared and sterilized instruments and materials for use by dentists.
Food and Beverage Attendant
Roll Vs Bowl
09.2020 - 05.2022
- Greeted and seated guests to provide friendly and welcoming experience.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Processed payments and provided receipts to establish proof of transaction.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Restaurant Team Member
VietTown Restaurant
05.2020 - 05.2022
- Greeted guests pleasantly and answered menu questions.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Dental Assistant/Dental Coordinator
Ascot Dental
07.2020 - 02.2021
- Processed and reported on office expenses as well as ordered office supplies.
- Maintained parental sign-in and sign-out sheets.
- Entered data, generated reports, and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
- Handled incoming and outgoing shipping and receiving activities.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service to create positive experiences and build patient trust.
- Completed patient referrals to other medical specialists.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Managed patient billing processes for timely, accurate payments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Dental Assistant/Dental Coordinator
Mandurah Dental Surgery
07.2020 - 01.2021
- Worked with supervisor to assess needs and determine best courses of action.
- Maintained employee records.
- Processed and reported on office expenses as well as ordered office supplies.
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Provided excellent customer service to create positive experiences and build patient trust.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Helped patients complete necessary medical forms and documentation.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Completed patient referrals to other medical specialists.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
Restaurant Waiter
Fat Dragon Asian Dinner
06.2019 - 04.2020
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Banquet and Restaurant Server
The Reverie Saigon Hotel
06.2017 - 01.2018
- Set up banquet tables and chairs based on event requirements.
- Provided friendly, courteous service to create memorable moments for guests.
- Carried out professional service, retaining polite and friendly approach at all times.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Arranged linens and table settings according to seating plan and event theme.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained flexible work schedule to meet event needs.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Worked with banquet manager to coordinate event set up and schedule.
- Responded to guest inquiries and requests promptly and courteously.
- Handled food and beverage orders for up to 700 guests, delivering prompt and friendly service.
Banquet and Restaurant Server
Intercontinental Hotels Group
07.2016 - 06.2017
- Set up banquet tables and chairs based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Arranged linens and table settings according to seating plan and event theme.
- Maintained flexible work schedule to meet event needs.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Worked with banquet manager to coordinate event set up and schedule.
- Responded to guest inquiries and requests promptly and courteously.
- Adhered to all health and safety regulations while serving food and beverages.
Education
Bachelor of Commerce - Project Management
Edith Cowan University
Perth, WA12.2022
Bachelor of Commerce - Management
Edith Cowan University
Perth, WA12.2022
Diploma of Commerce - Business Administration
Edith Cowan College
Perth02.2020
Bachelor of Commerce - International Business
Vietnam NAtional University of Economics And Law
Vietnam08.2017
Skills
- Calendar Management
- Appointment Confirmation
- Claim Handling
- Answer Telephone Calls
- Reception Desk Management
- Strategic Planning
- Information Protection
- Project Management
- Customer and Client Relations
- Organization Skills
- Plates Presentation
- Performance Improvement
- Team Player
- Stress Tolerance
- Time Management
- Issue Research
- Critical Thinking
Certification
- Certified Project Management
- Certified Management
- Certified International Business
- First Aid/CPR Certified
- Working with Children Certificate
- National Police Certificate
- Australian Commission on Safety and Quality and Health Care Certificate
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Detal Assistant
Ellen Stirling Dental
04.2023 - Current
Dental Assistant/Dental Receptionist
Primary Dental
01.2023 - 04.2023
Dental Assistant
Highclere Dental Centre
09.2021 - Current
Dental Assistant
DB Dental
01.2021 - 11.2022
Food and Beverage Attendant
Roll Vs Bowl
09.2020 - 05.2022
Dental Assistant/Dental Coordinator
Ascot Dental
07.2020 - 02.2021
Dental Assistant/Dental Coordinator
Mandurah Dental Surgery
07.2020 - 01.2021
Restaurant Team Member
VietTown Restaurant
05.2020 - 05.2022
Restaurant Waiter
Fat Dragon Asian Dinner
06.2019 - 04.2020
Banquet and Restaurant Server
The Reverie Saigon Hotel
06.2017 - 01.2018
Banquet and Restaurant Server
Intercontinental Hotels Group
07.2016 - 06.2017
Bachelor of Commerce - Project Management
Edith Cowan University
Bachelor of Commerce - Management
Edith Cowan University
Diploma of Commerce - Business Administration
Edith Cowan College
Bachelor of Commerce - International Business
Vietnam NAtional University of Economics And Law
- Certified Project Management
- Certified Management
- Certified International Business
- First Aid/CPR Certified
- Working with Children Certificate
- National Police Certificate
- Australian Commission on Safety and Quality and Health Care Certificate
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