Jennie Wei
Summary
With over ten years of experience in administration, data analysis, customer service, and management, I bring a strong foundation in delivering effective support and handling complex situations with empathy. I am a quick learner, skilled at identifying and solving problems, which enables me to adapt efficiently in dynamic environments. My dedication to understanding and addressing client needs, combined with my expertise in data systems, allows me to contribute effectively in high-demand settings. I am also skilled at navigating culturally diverse workplaces, making me well-suited for roles requiring patience, clear communication, and a proactive approach.
Overview
11
11
years of professional experience
Work History
Administrative Assistant (Part-time)
Christian and Missionary Alliance of Australia Incorporated
04.2024 - Current
- Conducted various administrative tasks, including event organization, inventory management, and documentation support
- Provided IT support within the office, troubleshooting network issues, resolving printer functionality problems, and assisting colleagues with software issues in Word, Excel, and Publisher, etc.
- Supported leadership with data entry, filing, and coordinating special events, demonstrating adaptability in a fast-paced environment
Sales and Marketing Coordinator (Part-time)
Health Town Pty Ltd
10.2022 - Current
- Customer Service: Handle customer complaints to enhance client satisfaction.
- Store Operations: Inspect store areas, resolve issues, and manage in-store promotional events.
- Invoice and Accounts Management: Verify supplier invoices, issue client invoices, and prepare accounts receivable statements.
- Branch Coordination: Liaise with branch clinics to manage internal product needs and usage.
- Inventory and Budget Management: Monitor stock levels, oversee purchases within budget, and analyze sales data for revenue forecasts.
Assistant Manager, Personal Loan Department
Ping An Bank Co., Ltd.
01.2020 - 01.2022
- Oversaw department operations and met KPIs through performance management and teamwork
- Engaged with clients and team members to resolve issues promptly and effectively
- Conducted thorough financial analyses on loan applicants to assess eligibility, displaying strong organizational and problem-solving abilities
Anti-money Laundering Officer
Industrial Bank Co., Ltd.
12.2013 - 08.2020
- Monitor Transactions: Analyze daily transactions to detect and report suspicious activity patterns.
- Conduct Customer Screening: Identify high-risk clients based on employment, income, and spending behaviors.
- Prepare Suspicious Activity Reports (SARs): Document and report suspicious transactions to authorities as required.
- Ensure Compliance with AML Regulations: Verify that transactions and customer interactions comply with KYC and AML standards.
- Collaborate and Train: Work with law enforcement and provide AML training to staff for awareness and compliance.
Education
IT
QIBA
ACT06-2025
Master of Information Technology -
University of Canberra
01.2024
Bachelor of English -
Jiangxi University of Finance and Economics
01.2011
Skills
- Excellent Communication and Interpersonal Skills
- Calm and Empathetic in Complex Situations
- Strong Organizational and Problem-Solving Skills
- Data Processing and Software Proficiency
- Ability to Manage Multiple Demands and Deadlines
Accomplishments
- Second Place - Ganzhou City Statistical Knowledge Competition, 2021
- Outstanding Staff Award, 2016
- Outstanding Staff Award, 2017
- Second Place - Ganzhou City Anti-Money Laundering Knowledge Competition, 2016
Languages
Fluent in English
Fluent in Mandarin
Eligibility
Holder of a Working with Vulnerable People (WWVP) registration
Interests
Swimming: I have a passion for swimming and make it a daily routine, which helps me stay active and focused
History Enthusiast: I enjoy exploring historical events and narratives, which enhances my understanding of cultural and social developments
Timeline
Administrative Assistant (Part-time)
Christian and Missionary Alliance of Australia Incorporated
04.2024 - Current
Sales and Marketing Coordinator (Part-time)
Health Town Pty Ltd
10.2022 - Current
Assistant Manager, Personal Loan Department
Ping An Bank Co., Ltd.
01.2020 - 01.2022
Anti-money Laundering Officer
Industrial Bank Co., Ltd.
12.2013 - 08.2020
Master of Information Technology -
University of Canberra
Bachelor of English -
Jiangxi University of Finance and Economics
IT
QIBA
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