Experienced Duty Manager with substantial knowledge in hospitality and customer service. Demonstrated success in managing staff, coordinating operations and liaising with diverse departments to ensure seamless operations. Strong problem-solving skills coupled with ability to handle high-pressure situations. Significant contribution towards improved guest satisfaction and operational efficiency in previous roles.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Duty Manager
Casuarina All sports
Darwin, NT
03.2023 - 06.2025
Supervised daily operations to ensure smooth facility functioning.
Assisted in staff scheduling and task assignments for optimal coverage.
Monitored customer service interactions to maintain high service standards.
Coordinated equipment maintenance and safety checks for operational efficiency.
Implemented training sessions for new staff on procedures and policies.
Managed inventory levels and restocked supplies as needed throughout the facility.
Addressed customer inquiries and resolved issues promptly to enhance satisfaction.
Supported event planning by organizing logistics and coordinating with vendors.
Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
Responded promptly to any emergency situations that arose during shifts.
Created positive work environment for employees and delivered exceptional customer service.
Supervised cash handling procedures, ensuring that all transactions were processed accurately.
Provided training sessions for new staff members on company policies and procedures.
Handled employee problems in absence of general manager.
Collaborated with upper management to improve productivity of operations.
Prepared weekly reports detailing sales figures and staff performance metrics.
Developed and implemented strategies to improve customer service.
Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
Delegated tasks appropriately amongst team members according to individual skillsets.
Reviewed customer feedback surveys in order to identify areas for improvement.
Ensured adherence to health and safety regulations throughout the premises.
Managed disciplinary processes for employees who failed to adhere to company policies or procedures.
Investigated customer complaints in a timely manner, resolving issues efficiently.
Ensured compliance with local licensing laws and regulations relating to serving alcohol.
Monitored performance of staff members, offering advice where appropriate.
Took care of customer problem escalated by other staff members.
Implemented quality assurance measures in order to maintain high standards of service delivery.
Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
Conducted regular inspections of equipment and facilities in order to identify any maintenance needs.
Liaised with other departments to ensure seamless operations across the organization.
Organized employee appraisals, providing feedback where necessary.
Monitored inventory levels to ensure product availability for customers.
Responded to customer questions regarding products, prices and availability.
Monitored employee productivity to provide constructive feedback and coaching.
Complied with company policies, objectives and communication goals.
Monitored employee attendance, addressing any punctuality or absenteeism issues.