Jennifer Alolor
Darwin,NT
Summary
Experienced Duty Manager with substantial knowledge in hospitality and customer service. Demonstrated success in managing staff, coordinating operations and liaising with diverse departments to ensure seamless operations. Strong problem-solving skills coupled with ability to handle high-pressure situations. Significant contribution towards improved guest satisfaction and operational efficiency in previous roles.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Duty Manager
Casuarina All sports
Darwin, NT
03.2023 - 06.2025
- Supervised daily operations to ensure smooth facility functioning.
- Assisted in staff scheduling and task assignments for optimal coverage.
- Monitored customer service interactions to maintain high service standards.
- Coordinated equipment maintenance and safety checks for operational efficiency.
- Implemented training sessions for new staff on procedures and policies.
- Managed inventory levels and restocked supplies as needed throughout the facility.
- Addressed customer inquiries and resolved issues promptly to enhance satisfaction.
- Supported event planning by organizing logistics and coordinating with vendors.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Responded promptly to any emergency situations that arose during shifts.
- Created positive work environment for employees and delivered exceptional customer service.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Provided training sessions for new staff members on company policies and procedures.
- Handled employee problems in absence of general manager.
- Collaborated with upper management to improve productivity of operations.
- Prepared weekly reports detailing sales figures and staff performance metrics.
- Developed and implemented strategies to improve customer service.
- Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
- Delegated tasks appropriately amongst team members according to individual skillsets.
- Reviewed customer feedback surveys in order to identify areas for improvement.
- Ensured adherence to health and safety regulations throughout the premises.
- Managed disciplinary processes for employees who failed to adhere to company policies or procedures.
- Investigated customer complaints in a timely manner, resolving issues efficiently.
- Ensured compliance with local licensing laws and regulations relating to serving alcohol.
- Monitored performance of staff members, offering advice where appropriate.
- Took care of customer problem escalated by other staff members.
- Implemented quality assurance measures in order to maintain high standards of service delivery.
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- Conducted regular inspections of equipment and facilities in order to identify any maintenance needs.
- Liaised with other departments to ensure seamless operations across the organization.
- Organized employee appraisals, providing feedback where necessary.
- Monitored inventory levels to ensure product availability for customers.
- Responded to customer questions regarding products, prices and availability.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Streamlined workflow processes, reducing project completion times.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Implemented quality control measures, significantly reducing error rates.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Recruited and trained new employees to meet job requirements.
- Assigned work and monitored performance of project personnel.
- Produced thorough, accurate and timely reports of project activities.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Proposed or approved modifications to project plans.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Implemented quality control measures to uphold company standards.
Supermarket Manager
PFPDA
Darwin, NT
09.2021 - 12.2023
- Managed daily supermarket operations and ensured smooth workflow across departments.
- Oversaw inventory management, including ordering and stock rotation procedures.
- Trained and mentored staff on customer service standards and operational procedures.
- Implemented effective merchandising strategies to enhance product visibility and sales.
- Coordinated staff schedules to maintain optimal coverage during peak hours.
- Enforced health and safety regulations to ensure compliance throughout the store.
- Analyzed sales data to identify trends and adjust inventory accordingly.
- Fostered a positive shopping environment by addressing customer inquiries promptly.
- Assisted customers with locating products or answering questions about store offerings.
- Inspected shelves regularly to ensure that merchandise is properly displayed according to company standards.
- Ensured compliance with all health codes and safety regulations within the store.
- Collaborated with marketing team on campaigns aimed at boosting store revenue.
- Provided training to new employees on company policies, procedures, and job duties.
- Evaluated existing processes for efficiency improvements by making relevant changes where necessary.
- Conducted regular meetings with staff to discuss operational issues and performance reviews.
- Analyzed sales data to identify areas of improvement and devise corrective measures.
- Monitored inventory levels and ordered new stock when necessary.
- Managed staff scheduling, payroll, and disciplinary actions as needed.
- Developed and implemented strategies to improve customer service in the supermarket.
- Conducted regular audits of cash registers to detect any discrepancies in sales figures.
- Reviewed vendors' contracts for pricing accuracy and delivery terms compliance.
- Resolved customer complaints promptly in a professional manner.
- Implemented cost-reduction initiatives while maintaining high quality standards.
- Organized special promotions such as discounts or loyalty programs to attract more customers.
- Prepared monthly financial reports for senior management review.
- Established key performance indicators to measure team productivity and success rate.
- Suggested additional items to every customer to increase sales.
- Responded to customer concerns and conveyed details about results.
- Trained new hires on customer service and rotation practices.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Produced thorough, accurate and timely reports of project activities.
- Created and managed budgets for travel, training, and team-building activities.
Manager
Jenavic clothing and accessories
Mawson lakes, Adelaide
10.2016 - 05.2020
- Led team initiatives to streamline operational processes and enhance efficiency.
- Managed staff schedules to optimize resource allocation and productivity.
- Coordinated training programs to develop employee skills and competencies.
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Facilitated communication between departments to promote collaboration and alignment.
- Managed clothing inventory and ensured proper stock levels.
- Trained and mentored staff on customer service standards.
- Oversaw daily operations of clothing department and staff scheduling.
- Analyzed sales trends to adjust inventory purchasing strategies.
- Developed promotional strategies to increase customer engagement.
- Maintained vendor relationships for efficient supply chain management.
- Implemented loss prevention measures to reduce shrinkage risks.
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
- Performed weekly stock takes to maintain an accurate record of merchandise quantity on hand.
- Updated product knowledge through research of fashion trends and industry news.
- Coordinated visual merchandising activities such as window dressing and interior displays.
- Trained new employees on company policies, procedures and product knowledge.
- Created marketing campaigns to drive sales and increase customer satisfaction.
- Developed and implemented inventory control procedures to ensure accurate tracking of stock levels.
- Analyzed financial data such as cost analysis, gross margin, expenses. to optimize profitability.
- Organized daily operations of the store including scheduling staff and managing payroll.
- Monitored sales figures and adjusted buying strategies accordingly.
- Inspected merchandise upon delivery for quality assurance purposes.
- Communicated regularly with corporate headquarters regarding store performance updates and product orders, returns, exchanges.
- Implemented safety policies in accordance with company guidelines to ensure a safe working environment for all staff members.
- Ensured compliance with all local laws related to health and safety regulations within the store premises.
- Reviewed employee performance evaluations on a quarterly basis for improvement opportunities.
- Conducted regular price checks to ensure competitive pricing in the market.
- Collaborated with other departments to manage operational costs effectively.
- Maintained relationships with vendors, suppliers, and customers to facilitate successful transactions.
- Monitored employee performance and provided feedback for improvement when necessary.
- Managed store displays ensuring they are well-organized, aesthetically pleasing and up-to-date with current trends.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Created and managed budgets for travel, training, and team-building activities.
- Proposed or approved modifications to project plans.
- Implemented quality control measures to uphold company standards.
Hair and beauty assistant
Bellzar
Norlunga, Adelaide
03.2013 - 09.2016
- Maintained cleanliness and organization of beauty products on display shelves.
- Demonstrated makeup application techniques during in-store events and promotions.
- Supported inventory management by restocking shelves and tracking product availability.
- Engaged with customers to gather feedback on products and services offered.
- Collaborated with team members to create appealing visual merchandising displays.
- Handled cash register transactions accurately and efficiently during busy periods.
- Participated in training sessions to learn about new beauty products and trends.
- Collaborated with team members to complete tasks quickly and efficiently.
- Demonstrated product usage techniques to customers, such as how to apply makeup or use hair styling tools.
- Advised clients on homecare regimes depending upon their individual needs.
- Monitored stock levels of facial masks, creams, serums, ensuring adequate supplies are available at all times.
- Displayed knowledge of all types of cosmetics and skin care products available for purchase in the salon and spa.
- Assisted in setting up promotional activities related to beauty products or services within the salon and spa environment.
- Provided advice to customers on skin care products and services.
- Maintained inventory of beauty supplies, restocked shelves when needed and notified management when additional items were required.
- Attended regular training sessions to stay up-to-date with new trends in the beauty industry.
- Assisted in the preparation of beauty treatments for clients, including facials and waxing.
- Helped maintain a clean and organized work area by stocking shelves and tidying up after each client.
- Conducted consultations with clients prior to providing any beauty treatments or services.
- Completed daily paperwork accurately logging client details and treatments performed.
- Performed basic manicures and pedicures according to customer specifications.
- Checked expiration dates on all products used during treatments to ensure safety for all customers.
- Ensured that all equipment was properly sanitized between uses according to company standards.
- Provided assistance with hairstyling services, such as shampooing, blow drying, coloring and cutting hair.
- Educated clients on benefits of products with full consultation and cosmetic application.
- Completed sales transactions and processed merchandise return, maintaining proper accountability of register.
- Greeted customers to determine wants or needs.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Recommended, selected and located merchandise based on customer desires.
- Computed purchases and received and processed cash or credit payment.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Placed special orders or called other stores to find desired items.
- Bagged or packaged purchases and wrapped gifts.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
Retail Supervisor
Woolworths
Goolwa, Adelaide
08.2011 - 10.2013
- Supervised daily store operations and ensured compliance with company policies.
- Trained new staff on customer service standards and product knowledge.
- Resolved customer inquiries and complaints to enhance shopping experience.
- Monitored cash handling procedures for accuracy and security compliance.
- Collaborated with management on staff scheduling and workload distribution.
- Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
- Supervised work of cashiers, training new team members and monitoring performance.
- Maintained a clean and organized work environment to ensure an enjoyable shopping experience for customers.
- Coordinated restocks to keep retail displays organized and full for customers.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
- Conducted regular performance reviews with staff members to provide feedback on their progress.
- Analyzed operational data such as sales figures, stock levels and employee attendance records to identify areas needing improvement or optimization.
- Scheduled staff shifts to ensure adequate coverage during peak and off-peak hours.
Market stall Assistant
JD Jewelry and clothing
Darwin, NT
05.2007 - 09.2009
- Assisted customers with product selection and inquiries at JD Jewelry and Clothing.
- Organized merchandise displays to enhance store aesthetics and accessibility.
- Managed inventory by restocking shelves and maintaining stock levels effectively.
- Processed transactions accurately using the point-of-sale system for customer purchases.
- Supported team members during busy periods to ensure smooth store operations.
- Maintained cleanliness and orderliness in the sales area for a welcoming environment.
- Handled customer returns and exchanges while adhering to store policies efficiently.
- Greeted visitors, clients and guests in a professional manner.
- Developed positive relationships with internal customers through effective communication techniques.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assistant manager Bistro
Karama Tavern
Darwin, NT
08.2007 - 06.2009
- Coordinated team schedules and ensured adequate staffing levels.
- Developed training materials and conducted onboarding for new employees.
- Assisted in implementing operational policies and procedures for efficiency.
- Resolved customer inquiries and handled complaints with professionalism.
- Oversaw daily operations to ensure compliance with company standards.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Supervised daily operations in fast-paced dining environment.
- Trained new staff on customer service and menu knowledge.
- Managed staff schedules to ensure adequate coverage during peak hours.
- Coordinated with kitchen staff to streamline food preparation and service.
- Monitored cleanliness and organization of dining area for optimal guest experience.
- Monitored cash register operations during shifts for accuracy of transactions.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Assisted bartenders when needed during peak hours or when short staffed.
- Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions.
- Created daily shift schedules for waitstaff according to business needs.
- Monitored employee performance, identified areas of improvement, and provided feedback.
- Conducted regular meetings with waitstaff to discuss progress and changes in restaurant policies or procedures.
- Assisted in recruiting, interviewing, and hiring qualified personnel for the waitstaff team.
- Coordinated catering services for special events such as weddings or corporate functions.
- Ensured compliance with all health department regulations related to food handling and storage procedures.
- Participated in menu planning activities by providing input on pricing strategies and recipe modifications.
- Developed weekly specials and promotional items to increase sales revenue.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Observed food safety and sanitation protocols to reduce germ spread.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Distributed food to service staff for prompt delivery to customers.
- Oversaw food preparation, production and presentation according to quality standards.
- Delegated work to staff, setting priorities and goals.
- Explained goals and expectations required of trainees.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Coached staff on strategies to enhance performance and improve customer relations.
Cash register/Supervisor
Woolworths
Darwin, NT
03.2003 - 05.2005
- Trained new employees on safety protocols and operational procedures.
- Implemented process improvements to enhance workflow efficiency across shifts.
- Resolved conflicts among team members to maintain a positive work environment.
- Enforced compliance with company policies and industry regulations consistently.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Collaborated with other departments to coordinate workflow processes between teams.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Tracked progress on projects and provided timely feedback to staff members.
- Created new strategies for improving customer service standards within the organization.
- Trained new employees on company policies and procedures.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Streamlined workflow processes, reducing project completion times.
- Developed strategies to improve team performance and productivity.
Manager's Assistant
Ana Jagersberg
Darwin, NT
03.1994 - 06.2000
- Assisted in managing daily cafe operations and staff scheduling.
- Coordinated training sessions for new baristas and support staff.
- Maintained inventory levels and ordered supplies as needed.
- Facilitated customer service initiatives to enhance guest experiences.
- Implemented standard operating procedures for food safety practices.
- Supported marketing efforts through social media engagement and promotions.
- Monitored cash flow and assisted with daily financial reconciliations.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Developed menu items to help keep profits up and prices affordable for customers by balancing high and low food costs.
- Conducted training sessions for new hires on operating procedures and policies.
- Provided guidance and support to employees in order to ensure efficient service delivery.
- Ordered necessary items from suppliers when required.
- Tracked budget expenses to ensure adherence to financial goals.
- Implemented procedures for cash handling, food preparation, storage.
- Assisted with managing daily cafe operations, including supervising staff and monitoring customer service.
- Inspected equipment regularly to ensure proper functioning and safety standards are met.
- Identified areas where improvements could be made within the café environment.
- Evaluated performance of staff members during quarterly reviews.
- Created weekly schedules for cafe staff based on business needs.
- Managed day-to-day communications between management team and staff members.
- Ensured compliance with all safety regulations and health codes.
- Assisted cook with prep work by cutting vegetables and preparing side dishes and salads.
- Rang up orders on cash register to process cash, credit card and personal check payments.
- Delivered orders to kitchen and checked for accuracy and correct temperature on pick-up before serving to customers.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Education
Online - Events Manager And Wedding Planner
Online Course Australia
01-2024
Cert 3 - Makeup And Beauty
TAFE SA
SA11-2011
Certificate 3 - Disability And Mental Health
Charles Darwin University
Darwin, NT02-2005
Certificate - Real Estate Agent
REINT
Darwin, NT01-2025
Skills
- Event planning
- Customer service
- Inventory management
- Team building
- Employee training
- Visual merchandising
- Conflict resolution
- Logistics coordination
- Cash handling
- Facilities maintenance
- Strong leadership
- Team development
- Shift scheduling
- Time management
- Equipment acquisition
- SOP development
- Delegating work
- Health and safety compliance
- Operational efficiency
- Resource allocation
- Verbal and written communication
- ERP software
- Professionalism and integrity
- New employee training
- Staff scheduling
- KPI monitoring
- Attention to detail
- Quality assurance
- Team building expertise
- Employee development
- Culture improvements
- KPI setting and review
- Budget creation
- Staff training and development
- Team supervision
- Process improvements
- Customer communication
- Cash management
- Process optimization
- Employee engagement
- Job description development
- Operational oversight
- Goal setting
- Relationship building
- Business savvy
- Emergency management strategy
- Work planning and organization
- Service coordination
- Customer service focus
- Regulatory compliance
- Motivational leadership
- Performance management
- Policy enforcement
- Decision-making
- Risk management
- Priority management
- Analytical thinking
- Workflow management
- Schedule development
- Public speaking
- Safety protocols
- Coaching and mentoring
- Project planning
- Documentation and reporting
- Staff discipline
- Data analytics
- Complex Problem-solving
- Business development
- Project management
Affiliations
- Reading for more knowledge
- Spending time with my seven kids, who are all grown up
- Learning new Skills.
Languages
English
Professional
Tagalog
Professional
Accomplishments
- Achievement of awards from various schools for giving my time and helping fundraise events
- Promoted as a Supervisor in Woolworths while I was young
- Managment
- Assistant Manager
- Duty Manager
Certification
- Army cadets
- Makeup artist and beauty
- Disability and mental health
Timeline
Duty Manager
Casuarina All sports
03.2023 - 06.2025
Supermarket Manager
PFPDA
09.2021 - 12.2023
Manager
Jenavic clothing and accessories
10.2016 - 05.2020
Hair and beauty assistant
Bellzar
03.2013 - 09.2016
Retail Supervisor
Woolworths
08.2011 - 10.2013
Assistant manager Bistro
Karama Tavern
08.2007 - 06.2009
Market stall Assistant
JD Jewelry and clothing
05.2007 - 09.2009
Cash register/Supervisor
Woolworths
03.2003 - 05.2005
Manager's Assistant
Ana Jagersberg
03.1994 - 06.2000
Online - Events Manager And Wedding Planner
Online Course Australia
Cert 3 - Makeup And Beauty
TAFE SA
Certificate 3 - Disability And Mental Health
Charles Darwin University
Certificate - Real Estate Agent
REINT