Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Jennifer Angelo
Rowville,VIC
Summary
Overview
22
years of professional experience
Work History
Commonwealth Bank Of Australia, CBA
Branch Concierge
06.2016 - Current
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Self-motivated, with a strong sense of personal responsibility.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Strengthened communication skills through regular interactions with others.
- Excellent communication skills, both verbal and written.
- Supervised branch operations and made continuous improvements in each area.
- Observed, coached and developed bankers in support of reaching performance objectives.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Commonwealth Bank Of Australia, CBA
Customer Service Specialist
06.2003 - 06.2016
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
Australian Defence Credit Union
Bank Officer
04.2002 - 03.2003
Job overview
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Processed customer transactions promptly, minimizing wait times.
- Reconciled cash drawer and resolved discrepancies.
Jetsett
Travel Consultant
04.2001 - 03.2002
Job overview
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Organized trips for individual, family and business travelers.
- Handled sensitive information with professionalism and discretion.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
Education
Jetset Training CollegeMelbourne, VIC
Certificate III Travel And Tourisim from Travel And Tourism
09.2000
University Overview
Skills
- Outstanding Customer Service
- Attention to Detail
- Interpersonal Communications
- Highly motivated
- Proven ability to learn quickly and adapt to new situations
Referee
Referee
Anubhav Chhabra
Branch Manager
0450 742 543
Timeline
Branch Concierge
Commonwealth Bank Of Australia, CBA
06.2016 - Current
Customer Service Specialist
Commonwealth Bank Of Australia, CBA
06.2003 - 06.2016
Bank Officer
Australian Defence Credit Union
04.2002 - 03.2003
Travel Consultant
Jetsett
04.2001 - 03.2002
Jetset Training College
Certificate III Travel And Tourisim from Travel And Tourism
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