Jennifer Baltas
Port Melbourne
Summary
Motivated and results-driven customer service professional with over three years of hands-on experience in retail, sales, and client-facing roles. Recently completed a Diploma in Beauty Therapy studying at Victoria University, with skilled training in client consultations, full-body massage (including hot stone and aromatherapy), specialised and microdermabrasion facials, manicures & pedicures, waxing, eyelash & brow treatments, makeup application, and various spa therapies. Customer-focused beauty therapy graduate with strong experience in client service, appointment making / management, and POS systems. Skilled in building relationships, maintaining hygiene standards, and delivering exceptional service. Highly motivated to pursue a career in laser hair removal, aiming to complete certification and grow expertise in laser and skincare treatments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Representative
Elite Eleven
10.2025 - Current
- Greet customers, engage with them, provide friendly service, and fulfill their needs.
- Understand the products: fabrics, fit, performance vs lifestyle use.
- Assist customers in selecting items, sizes, matching sets, and showing new arrivals.
- Process sales through the POS (point of sale) system, handle payments, returns, exchanges.
- Maintain store presentation, tidy displays, correct signage, ensure stock is on-floor and back-stock is organised.
- Receive stock deliveries, check-in units, do inventory counts, help with stockroom organisation.
- Help with merchandising, arranging store displays, feature walls, ensuring new drops are visible.
- Meet sales and service KPIs, upselling, achieving targets, driving repeat business.
- Work as part of the team: collaborate with fellow staff, support store managers, be flexible (weeks/weekends/evenings).
- Uphold the brand’s look & feel, uniform, brand standards, store culture.
Personal Online Shopper, Bakery & Front Service Desk/Register
Woolworths
01.2022 - 11.2025
- Delivered exceptional customer service by accurately fulfilling online orders, ensuring high standards of product quality, and meeting tight deadlines to guarantee customer satisfaction.
- Supported the Bakery team by assisting in the preparation and packing of baked goods, ensuring timely completion of tasks and maintaining product quality through strong time management and teamwork.
- Managed the Front Service Desk, providing effective and professional resolution to customer inquiries, concerns, and returns, while fostering a positive in-store experience.
- Processed sales transactions with efficiency and accuracy, demonstrating strong attention to detail while maintaining a courteous and approachable demeanour.
- Took initiative in training and mentoring new staff, equipping them with comprehensive knowledge of company procedures, operational systems, and customer service protocols, contributing to the overall success of the team.
- Collaborated with team members and management to maintain operational flow and address any potential issues, ensuring smooth store operations at all times.
Front Desk Receptionist & Customer Service
BoxingFit
07.2024 - 01.2025
- Delivered a high level of customer service by warmly greeting clients, efficiently managing check-ins, and addressing membership inquiries and scheduling needs, ensuring a smooth and positive experience for all members.
- Maintained a well-organized and inviting front desk environment, contributing to a professional and welcoming atmosphere that supported both staff and client engagement.
- Worked closely with the fitness team to resolve client concerns, offer tailored services, and provide personalized solutions, ensuring a high level of member satisfaction and fostering long-term retention.
- Demonstrated flexibility and commitment by adapting to changing schedules, effectively covering shifts as required, and maintaining consistent service standards during peak times to meet client needs.
- Supported the operational team with administrative tasks and provided valuable input in team meetings, ensuring the continuous improvement of customer service and operational processes.
Education
Diploma - Beauty Therapy
Victoria University
Skills
- Customer Service Excellence: Proven ability to manage diverse customer interactions, proactively resolve issues, and consistently ensure high levels of customer satisfaction Skilled in identifying customer needs and providing tailored solutions to enhance the overall experience
- Effective Communication: Highly proficient in both written and verbal communication, with a focus on clarity, professionalism, and empathy Able to engage with customers, colleagues, and management in a manner that fosters trust and collaboration
- Team Collaboration: Demonstrated success in working collaboratively within diverse teams, consistently contributing to group objectives and creating a positive team environment Committed to shared success and driving team performance
- Time Management: Adept at prioritizing and balancing multiple responsibilities simultaneously, particularly in fast-paced and high-pressure environments Efficient in managing workloads to ensure timely completion of tasks
- POS: Operating the POS system to process payments (cash, card, or digital) Handling refunds, discounts, and promotions
- Adaptability: Flexible and quick to adjust to dynamic work environments, roles, and scheduling changes, ensuring business continuity and service quality regardless of shifting demands
- Problem-Solving: Strong analytical and interpersonal skills, with a keen ability to address and resolve customer concerns efficiently and professionally Capable of thinking critically to offer solutions that align with both customer needs and company objectives
Certification
Advanced Eyelash Technician Certification. Recently qualified as an eyelash technician after completing a comprehensive training course.
Timeline
Sales Representative
Elite Eleven
10.2025 - Current
Front Desk Receptionist & Customer Service
BoxingFit
07.2024 - 01.2025
Personal Online Shopper, Bakery & Front Service Desk/Register
Woolworths
01.2022 - 11.2025
Diploma - Beauty Therapy
Victoria University
Personal Attributes
- Strong Work Ethic: Highly driven and dependable, consistently demonstrating a strong commitment to delivering high-quality work across all tasks. Known for going above and beyond to meet expectations and contribute to team success.
- Trustworthy: Recognized for integrity and professionalism, consistently adhering to ethical standards and following through on commitments, ensuring the trust of colleagues, clients, and management.
- Positive Attitude: Maintains an optimistic and solution-focused approach, contributing to a motivating and harmonious work environment. Promotes morale and encourages collaboration among team members.
- Detail-Oriented: Exhibits a keen eye for detail, ensuring accuracy, thoroughness, and consistency in every aspect of service delivery, from customer interactions to administrative tasks.
- Flexible & Adaptable: Highly adaptable to changing circumstances, quickly adjusting to new challenges, roles, and work conditions to support business needs and ensure continued success.
Availability
Flexible and open to various work schedules.