Hi, I’m
Jennifer Barton
After hours scheduling/ community care
Campbelltown,NSW
Summary
Professional with robust background in scheduling and coordination, skilled in optimizing workflows and ensuring efficient resource allocation. Strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in time management, communication, and conflict resolution, making reliable asset in fast-paced environments. Known for maintaining high standards and delivering consistent, impactful outcomes.
Overview
16
years of professional experience
Work History
Self Employed
Community Disability Worker
08.2019 - 02.2024
Job overview
- Facilitated daily living activities, promoting independence and enhancing quality of life for individuals with disabilities.
- Monitored and documented client progress, ensuring compliance with organizational policies and regulatory standards.
- Provided emotional support and guidance, fostering a positive environment for clients through effective communication techniques.
- Advocated for client rights, ensuring access to necessary resources and services within the community framework.
- Collaborated with families to develop strategies that promote continuity of care outside of professional settings.
- Provided emotional support to clients, promoting healthy coping mechanisms and fostering resilience.
- Assisted clients with daily living tasks, increasing their self-sufficiency and quality of life.
Anglicare
Emergency After Hours On-call Officer
02.2017 - 07.2019
Job overview
- Managed daily operational tasks to ensure compliance with company policies and procedures.
- Coordinated communication between departments to streamline workflow and enhance efficiency.
- Assisted in developing process improvements that increased productivity across teams.
- Providing excellent customer service to callers requiring assistance for emergency support after hours
- assisting support workers with inquires and guidance
- re scheduling care workers rosters due to care worker illness and advising clients and workers of changes
- Scheduling requests from service advisers and rostering accordingly
- Providing after hours support and placement of services for the Commonwealth Carers Respite Centre.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
Anglicare
Service Advisor
02.2014 - 03.2017
Job overview
- Assisted customers in understanding service options and provided detailed explanations of The Aged Care system
- Coordinated client appointments, ensuring efficient scheduling and timely follow-ups with clients.
- Maintained accurate records of customer interactions and service history
- Resolved customer inquiries and complaints, enhancing overall satisfaction through effective communication.
- Trained new team members on company policies, service protocols, and customer engagement strategies.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Anglicare
Support Worker EACH D
01.2008 - 03.2013
Job overview
- Provided personalized support to clients, enhancing their daily living skills and overall well-being.
- Developed and implemented care plans in collaboration with multidisciplinary teams for optimal client outcomes.
- Trained new staff on best practices in client support, ensuring consistent service delivery and compliance with standards.
- Monitored client progress and adapted care strategies to meet changing needs effectively and promptly.
- Advocated for client needs within the organization, strengthening communication between families and care teams.
- Conducted regular assessments of client environments to ensure safety and accessibility tailored to individual requirements.
- Facilitated recreational activities that promoted socialization and engagement among clients, fostering community connections.
Education
Whitebridge Public HighschoolNewcastle, NSW
High School Diploma
Tafe NSW OTEN
Cert III Home And Community Care from Aged Care
Open Colleges NSW
Certificate IV Community Services from Community Services
Skills
- Project coordination
- Technical report writing
- Long-term planning
- Creative problem-solving
- Cultural sensitivity
- Dedicated work ethic
- Process improvement
- Strong verbal communication
- Detail-oriented approach
- Effective interpersonal communication
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Community Disability Worker
Self Employed
08.2019 - 02.2024
Emergency After Hours On-call Officer
Anglicare
02.2017 - 07.2019
Service Advisor
Anglicare
02.2014 - 03.2017
Support Worker EACH D
Anglicare
01.2008 - 03.2013
Whitebridge Public Highschool
High School Diploma
Tafe NSW
Cert III Home And Community Care from Aged Care
Open Colleges
Certificate IV Community Services from Community Services
Similar Profiles
William Jason AmoroaWilliam Jason Amoroa
Bee Keeper at Self EmployedBee Keeper at Self Employed
Charlotte Owusu-AllenCharlotte Owusu-Allen
L.E.D Light Therapy & Facial Skin Care Specalist at Self employedL.E.D Light Therapy & Facial Skin Care Specalist at Self employed
Jonathan GrayJonathan Gray
Level 3 IT Consultant and Analyst at Self EmployedLevel 3 IT Consultant and Analyst at Self Employed
Sharron GarrattSharron Garratt
Personal Carer at Self employedPersonal Carer at Self employed
Yanlong JiaoYanlong Jiao
Dental Assistant at SWS Oral Health Campbelltown HospitalDental Assistant at SWS Oral Health Campbelltown Hospital