Jennifer Bou Dolh

As an Associate Director, my primary objective is to fortify the organization's client base by nurturing existing relationships and attracting new ones. This entails consulting with senior management to develop and implement growth strategies that span the organisation. My duties and responsibilities include:

• Cultivating a nuanced understanding of the organisation's products, value proposition, and both local and international industry trends.
• Established strong relationships with key industry partners, creating mutually beneficial opportunities for growth and collaboration.
• Improved overall team efficiency by streamlining project management processes and implementing new collaboration tools.
• Regularly reporting to senior management on business strengths and areas for improvement.
• Collaborating with senior management to craft growth strategies tailored to organisational objectives.
• Cultivating relationships with stakeholders across relevant industries and markets, as well as maintaining strong connections with existing clients.
• Expanding the client base through various means such as networking events, prospect research, cold-calling, and lead generation.
• Ensuring seamless execution of business development strategies through collaboration with the team.
• Crafting persuasive business proposals for new clients, including referral agreements and information memorandums.
• Specialise in assisting clients with the acquisition of residential and commercial properties across the state, providing comprehensive guidance throughout the entire process.

• Processed deposits and managed property reservations.
• Issued sales advisories to clients.
• Conducted database management and generated reports.
• Liaised with solicitors and accounts teams to ensure smooth transactions.
• Tracked all necessary items until deals reached unconditional status, including contracts and finance arrangements.
• Acted as the primary communication conduit between clients and relevant parties.
• Conducted welcome calls to new members and confirmed strategy appointments.
• Managed administrative tasks related to the sales journey, including processing memberships, expressions of interest (EOIs), and contract preparation.
• Made congratulatory calls upon reaching milestones such as expression of interest, formal approval, settlement, or tenanting.
• Demonstrated the ability to garner a high percentage of positive Google reviews.
• Effectively escalated client matters to relevant parties.
• Oversaw timelines to ensure timely achievement of unconditional sales.
• Printed and organized presentations for sales consultants.
• Supported directors during the onboarding process for businesses and new hires.
• Provided support to the JR Prosperity Partners team with ad hoc tasks.
• Acted as the first point of contact for all new clients and potential leads.
• Managed diverse portfolios, ensuring proper diversification and alignment with client objectives.
• Utilized CRM system to track and manage leads, keeping appointments organized.
• Resolved customer problems and complaints.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Followed up with potential leads generated from webinars, LinkedIn bookings, and Facebook leads to generate appointments and qualify them. Achieved my target of 25 appointments per week, and booked a total 646 appointments booked in one year.
• Generated 55 Google reviews with ratings ranging from 4.5 to 5 stars.

• Conduct thorough market research and analysis to identify potential development projects and financing opportunities in the target market segments.
• Cultivate strong relationships with key stakeholders including developers, investors, financial institutions, government agencies, and other relevant entities involved in development projects.
• Work closely with internal teams to structure financing solutions tailored to the unique needs of each development project, ensuring feasibility and alignment with risk management guidelines.
• Prepare and present compelling financing proposals to potential clients and partners, outlining the benefits and value proposition of partnering with our organization.
• Lead negotiations with clients and partners to finalize financing agreements, ensuring favourable terms and conditions while mitigating risks.
• Oversee the ongoing management and monitoring of financing arrangements for development projects, ensuring compliance with contractual obligations and financial performance targets.
• Collaborate with cross-functional teams including project management, legal, and finance to streamline processes and facilitate efficient execution of financing agreements.
• Stay abreast of industry trends, regulatory changes, and emerging opportunities in the finance for development projects sector, and provide insights and recommendations to senior management.
• Originated $100m in development funding at Quay within 3 months
• (Commission only Role/Contract)

• Field incoming queries from customers of clients for covid early release
• Identify and assess customers needs to achieve a desirable outcome
• Process both inbound and outbound mail
• Completing daily personal workload to ensure a high-quality deliverable is provided in a timely fashion
• Ensuring personal and team objectives are met and consistent service standards are achieved.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Provided primary customer support to internal and external customers.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Identify, research and recommend site for Kaufland acquisition that conform with internal criteria
• Engage with land and building owners and execute negotiations to acquire sites for Kaufland developments
• Coordinate and deliver development application packages for authority approval
• Trade Area investigation and Potential site feasibility
• Contract Negotiation and Site acquisition
• Assisting Development Manager in Satisfactory completion of site acquisition and development contract phase - Coffs Harbor
• Evaluated prospective properties for redevelopment potential based on location, size, zoning restrictions, and other factors.

(Please note, 250 employees were made redundant due to Kaufland pulling the plug in Australia)

• Supported HR functions for C&A Surveyors, Granny Flat Leaders, and Two Visions.
• Managed administrative tasks including scheduling, records management, and training coordination.
• Handled contract-related inquiries, drafting, reviewing, and negotiating contracts.
• Ensured legislative compliance in contract development for new and existing staff.
• Cultivated organizational culture and values integration in recruitment and performance management.
• Implemented recruitment, onboarding, and learning & development strategies.
• Oversaw contract administration, compliance, and record-keeping throughout project lifecycles.
• Managed employee relations, including employment contracts and terminations.
• Implemented workforce planning and recruitment strategies for current and future roles.
• Provided executive support, managing calendars, scheduling, and travel arrangements.
• Facilitated interdepartmental communication and streamlined executive communication.
• Supported board meetings, including agenda preparation and minute-taking.
• Coordinated team-building events and morale-boosting activities.
• Supported property marketing efforts, including editing photos and property descriptions.
• Liaised with local councils, government bodies, developers, and contractors.
• Stayed updated on environmental planning policies and assisted in planning applications.
• Counseled departments on contract preparations, negotiations, and approvals.
• Managed multiple projects simultaneously, overseeing contracts and pricing.
• Handled administrative tasks such as ordering surveys and obtaining necessary approvals