JENNIFER BURNS
Sydney,NSW
Summary
Highly motivated and results-oriented Customer Service Representative with 7+ years of experience providing exceptional telephone support, administrative assistance, and customer care. Proficient in Microsoft Office Suite and internet navigation with a strong ability to quickly learn and adapt to new tasks and technologies.
Key responsibilities included:
Managing high call volumes (up to 50+ calls per day) while maintaining a professional and empathetic demeanor.
Responding promptly to customer inquiries via email and phone.
Handling sensitive client information with discretion and maintaining strict confidentiality.
Contributing to a positive and productive work environment by adhering to workplace cleanliness and sanitization standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Smokemart & Giftbox
Lithgow, NSW
11.2023 - Current
- Checked personal identifications during alcohol and tobacco sales.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Resolved customer complaints in a professional manner.
Waitress
Mjolnir
06.2022 - 11.2022
- Served customers efficiently and provided customer service in a fast-paced restaurant environment.
- Maintained a clean and organized work area, ensuring health and safety standards were met.
- Handled cash transactions and processed payments using POS systems
Receptionist
No Gaps Dental
06.2020 - 06.2022
- Managed customer inquiries and resolved issues in a timely manner.
- Developed positive relationships with customers by providing excellent service.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Developed and maintained a filing system for essential documents, improving office organization.
Customer Service Officer
(Centrelink) Department of Human Service
12.2015 - 01.2017
- Handled customer inquiries, complaints, and resolved issues in a timely manner.
- Resolved escalated customer issues with efficiency and tact.
- Engaged in personal interaction with diverse members of the community with complex and varying backgrounds and needs.
Education
Diploma - Diploma of Criminal Psychology
International Career Institute
Diploma of Forensic Science - Forensic Science
International Career Institute
Bachelor of Science - Bachelor of Ancient History
Macquarie University
Sydney, NSWSkills
- Communication
- Problem-solving
- Organization
- Teamwork
- Time management
- Compassion
- Conflict resolution
- Computer and office proficiency
- Adaptability
- Positive attitude
Affiliations
• Crafting
• Music
• Reading
• Gaming
Certification
• Full driver’s license with own car
• First aid certificate
• RSA
References
• Jie Kong – (M): 0433 886 393
(Manager – No Gaps Dental)
• Bruno Luke Ali – (M): 0408 367 092
(Manager – Mjolner)
Lisa Sherden - M: 0412 540 299
(Manager - Smokemart)
Timeline
Customer Service Cashier
Smokemart & Giftbox
11.2023 - Current
Waitress
Mjolnir
06.2022 - 11.2022
Receptionist
No Gaps Dental
06.2020 - 06.2022
Customer Service Officer
(Centrelink) Department of Human Service
12.2015 - 01.2017
Diploma - Diploma of Criminal Psychology
International Career Institute
Diploma of Forensic Science - Forensic Science
International Career Institute
Bachelor of Science - Bachelor of Ancient History
Macquarie University
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