Summary
Overview
Work History
Education
Skills
References
Timeline
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Jennifer Butler

Adelaide,SA

Summary

Highly valuable team member with exceptional administration and communication skills with the ability to adjust approaches and methods to suit varied work environments. Flexible in adapting work style to fit different projects and juggling multiple assignments within tight deadlines.

I am personable and an engaging professional with a knack for building meaningful relationships. Known for my warm demeanour and approachability, I excel in creating environments where collaboration thrives and communication flows effortlessly.

Overview

3
3
years of professional experience

Work History

CSO Representative & Logistics

Adbri Limited
09.2023 - Current
  • Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
  • Collaborated with other departments to ensure seamless customer experiences across all touchpoints.
  • Trained new employees on company policies, procedures, software systems, ensuring they were prepared to deliver top-notch service from day one onwards.
  • Optimized team productivity by delegating tasks based on individual strengths and performance metrics.
  • Developed rapport with customers, fostering long-lasting relationships that contributed to company growth.
  • Acted as a liaison between customers and internal teams, facilitating smooth resolution processes for escalated issues.
  • Monitored inbound and outbound delivery operations to establish timely delivery of concrete.
  • Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
  • Tracked orders and notified customers of status or potential delays.
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
  • Ensured compliance with industry regulations, reducing the risk of fines or penalties.

CSO & Accounts Receivable

Hallet Group
02.2023 - 09.2023
  • Training and development of new employees
  • Provides scheduling support and coordination of bookings
  • Create Orders in iStrada tracking management tool and adjust the scheduling and planning for concrete orders
  • Utilized Microsoft Excel for Cash LOG Receivable - take Pre-Authentication and finalise payments
  • Responding to, maintaining, and overseeing email communication with both customers and internal employees within the company
  • Gathering and recording Tare weights on weighbridge.

DESIGN CONSULTANT & ADMINISTRATION SUPPORT

Beaumont Tiles
09.2021 - 02.2023
  • Act as initial point of contact for all incoming face to face and telephone customer visits
  • Booking and scheduling of customer appointments
  • Identify customer needs and provide tailored advice and guidance to suit
  • Send group text messages using our online CRM system
  • Perform stationary orders when required and invoice processing to accounts
  • Provide training to new staff on computer processing DAX and POS systems
  • Performing quality checks on products
  • Prepare store for operational audits as required by executive staff
  • Refine administration procedures and processes to increase efficiency when identified
  • Participate in daily meetings, weekly meetings and strategic reviews as directed
  • Developed comprehensive project estimates based on material costs labor requirements which resulted in accurate quotes pricing structures.

Education

Diploma - Interior Design

Torrens University Australia

Skills

  • Technical Concrete Knowledge
  • Influencing Skills
  • Industry Awareness
  • Team Leadership
  • Data Entry
  • Dispatch
  • Honest and Dependable
  • Exceptional Phone Manner
  • Efficient Call Handling
  • Proficiency in Multiple Software

References

  • Nikki Orrick - Central Dispatch Manager, Adbri Limited (Thebarton) 0478 101 622
  • Monique Young - Account Manager, Adbri Limited (Thebarton) 0432 205 906
  • Jared McDonald, Customer Service Team Leader, Hallett Group (Dry Creek) 0447 619 565
  • Sukhdev Singh, Laboratory Supervisor, Hallett Group (Dry Creek) 0450 920 678
  • Darren Clohesy, Store Manager, Beaumont Tiles (Grote St) 0403 328 251


Timeline

CSO Representative & Logistics

Adbri Limited
09.2023 - Current

CSO & Accounts Receivable

Hallet Group
02.2023 - 09.2023

DESIGN CONSULTANT & ADMINISTRATION SUPPORT

Beaumont Tiles
09.2021 - 02.2023

Diploma - Interior Design

Torrens University Australia

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Jennifer Butler