Jennifer Carroll
Perth,WA
Summary
26 year old from Ireland living in Perth on a working holiday visa. Confident and highly experienced hospitality worker with 7 year's experience and a Bachelors Degree in Hospitality Management. Impeccable customer service skills and a friendly yet professional communication manner. Ability to work under pressure calmly and collectively. Excellent computer skills , including Microsoft word , office and excel. Proficient in picking up new procedures and tasks quickly while elevating customer service standards in every role. With my past working experience I am looking for a challenging career opportunity where my related experiences can be utilized , applied and be part of a progressive and highly dynamic performing organization and be able to share my skills and ability in promoting excellence and quality service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Wedding Manager
Martinstown House
01.2022 - 07.2023
- Oversaw setup and breakdown of wedding decorations and supplies.
- Completed final reviews of ceremony and banquet area setups to resolve last-minute issues.
- Developed and adhered to timelines to keep ceremony and reception running smoothly.
- Worked closely with clients to develop personalized wedding plan that fit within budget.
- Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
- Developed detailed event reports, documenting all aspects of each event.
Hospitality All Rounder
Killashee Hotel
05.2016 - 12.2021
- I started my career in Killashee Hotel as a food and Beverage attendant back in 2016.
- I completed my University Degree through the hotel and during my training I rotated departments to learn how each department operates and how they all play a vital role in the running of the business.
- My roles included , Receptionist , Housekeeping supervisor , Wedding Coordinator , Restaurant supervisor , Reservations executive and Duty manager.
Education
Bachelor of Arts - Hospitality Management
Technological University of Dublin
Dublin , Ireland 2020
2nd Level Education -
Cross And Passion College
Ireland 2016
Skills
- Customer Satisfaction
- Budget Administration
- Industry Trends
- Communication
- Time Management
- Problem Solving
- Negotiation
Certification
Fully Accredited WA RSA certificate
Timeline
Wedding Manager
Martinstown House
01.2022 - 07.2023
Hospitality All Rounder
Killashee Hotel
05.2016 - 12.2021
Bachelor of Arts - Hospitality Management
Technological University of Dublin
2nd Level Education -
Cross And Passion College
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