Jennifer Carroll

• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Used cash registers and credit card machines to cash out customers.
• Greeted new customers, discussed specials, and took drink orders.

• Oversaw setup and breakdown of wedding decorations and supplies.
• Completed final reviews of ceremony and banquet area setups to resolve last-minute issues.
• Developed and adhered to timelines to keep ceremony and reception running smoothly.
• Worked closely with clients to develop personalized wedding plan that fit within budget.

Duty Manager - 1 year and 5 months

• Provided services efficiently and with high level of accuracy.
• Hired and trained new employees, demonstrating best methods for serving clients and guests.
• Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
• Supervised and coordinated team to provide guidance and support and maximize performance.

Receptionist - 9 Months

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Handled cash transactions and maintained sales and payments records accurately.
• Organized, maintained and updated information in computer databases.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Scheduled office meetings and client appointments for staff teams.
• copying, faxing, and filing documents.

Restaurant supervisor -5 months

• Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
• Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
• Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
• Identified and addressed customer complaints to promote satisfaction and loyalty.

Wedding coordinator - 11 months

• Scheduled appointments with potential clients to discuss wedding plans.
• Supervised personnel and directed in wedding task administration and completion.
• Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.

Housekeeping supervisor - 5 months

• Conducted regular room inspections to verify compliance with housekeeping standards.
• Communicated repair needs to maintenance staff.
• Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.

Food and Beverage attendant - 1 year and 5 months

• Greeted new customers, discussed specials, and took drink and food orders.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Shared knowledge of menu items and flavours, enabling customers to make personal decisions based on taste and interest.