Jennifer Cassar
Werribee,Australia
Summary
Proven leader and efficient team player, adept in inventory management and food safety practices, honed during my tenure at Coles Supermarket. Demonstrates exceptional adaptability and cooperative spirit, ensuring operational excellence and enhanced customer satisfaction. Achieved significant improvements in departmental efficiency and hygiene standards, embodying professionalism and a proactive approach in every task. Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Overview
15
15
years of professional experience
Work History
The little deli and panini bar
08.2021 - Current
- Taking phone orders
- Serving customers
- Operating square system till
- Making coffee
- Making food
Deli 2IC
Coles Supermarket
10.2009 - 02.2013
- My duties were, rosters, ordering, stock, time management, working with a team and presenting professionalism in my department
- Health and hygiene, cleaning, handling consumer products and training new team members
- Registers- handling money, interacting with customers and packing
- Bakery- Handling food, packing, safety and hygiene
- Grocery- Handling stock, handling stock on to shelves in a neat and fashionably order
Education
Certificate V1 - Education Support
02.2025
Barista certificate 3 -
12.2022
Certificate III - Business Administration
Set Solutions
Brooklyn, Victoria12.2012
VCE -
Victoria University Secondary College
Brimbank Campus, Victoria12.2011
Skills
- Considerate of others
- Cooperative
- Adaptable in many situations
- Punctual
- Able to work alone
- Approachable
- Presentive
- Shows great initiative
- Able to work in a group
- Food inspection
- Hostess support
- Team member support
- Table resetting
- Order delivery practices
- Daily specials memorization
- Take-out service
- Check payment processing
- Performance improvement
- Food safety practices
- Food running
- Hospitality service expertise
- Inventory management
- Dining customer service
- Point of sale (POS) system operations
- Order accuracy
- Front-of-house display creation
- Upselling techniques
- Cash handling
- Menu memorization
- Food safety oversight
References
- Sarah Hosking, Manager and co-worker at the little deli and panini bar, 0428 888 426
- Matthew Cox, Manager of Coles service desk at Keilor Downs Shopping Centre, 0406 762 330
Volunteer Experience
Parent Helper, Riverwalk Primary School, Werribee
Timeline
The little deli and panini bar
08.2021 - Current
Deli 2IC
Coles Supermarket
10.2009 - 02.2013
Certificate V1 - Education Support
Barista certificate 3 -
Certificate III - Business Administration
Set Solutions
VCE -
Victoria University Secondary College