Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Chan

Brisbane,QLD

Summary

Cheerful Produce Manager recognized and rewarded for engaging customers in friendly conversations while meeting diverse needs. In-depth knowledge of all fruits and vegetables sold in department, as well as relevant job-related safety, health and security rules. Hardworking and collaborative individual with years of retail experience.

Overview

20
20
years of professional experience

Work History

Produce Manager

Edens Harvest
03.2021 - 12.2023
  • Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
  • Trained and supervised produce staff for optimal performance and adherence to company policies.
  • Collaborated with suppliers to ensure timely deliveries, maintaining a well-stocked produce section.
  • Managed product rotation to minimize waste, optimizing freshness and quality of available goods.
  • Developed eye-catching displays and promotions to increase sales and drive customer interest in new products.
  • Maintained safety standards throughout the department, ensuring compliance with local regulations and company policies.
  • Assisted customers with questions or concerns regarding produce items, providing knowledgeable advice on storage tips and recipe suggestions when needed.
  • Coached and mentored new team members.

Housekeeper

The Sands Hotel
10.2019 - 01.2020
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.

Caregiver

Self Employed
01.2018 - 08.2018

Caring for late elderly father with Parkinsons

Customer Service Supervisor

PAK'nSAVE
04.2014 - 01.2018
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.

Dental Assistant

Blue Spa Dental LTD
01.2011 - 06.2012
  • Enhanced patient comfort by providing gentle and thorough dental cleanings.
  • Streamlined appointment scheduling for increased efficiency and reduced wait times.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.

Quality Clothing

MW Clothing
01.2010 - 12.2010


  • Increased project success rate with thorough clothing inspections and trimmings before the finish product.

Laundry Labour

Alsco Laundry
01.2009 - 12.2010
  • Improved laundry efficiency by implementing a streamlined sorting system for various fabric types.
  • Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
  • Ensured consistent quality control by conducting regular inspections of cleaned linens for stains, damage, or wear.
  • Preserved machine functionality through routine maintenance checks and timely reporting of any malfunctions or repair needs.

Checkout Operator

Fresh Choice Supermarket
01.2004 - 12.2007
  • Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
  • Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
  • Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
  • Assisted in stocking shelves and updating pricing information, contributing to store presentation and inventory management.

Education

No Degree - Tourism

Sir George Seymour, Travel And Tourism
Christchurch, New Zealand
07.2018

Qualified Dental Assistant - Dental Assisting

RMIT University
Melbourne, VIC
08.2011

No Degree - College

Nayland College
Nelson New Zealand
02.2003

Skills

  • Display Creation
  • Display Production
  • Quality Control Analysis
  • Inventory Replenishment
  • Customer Service
  • Organizational Skills
  • Problem Solving
  • Stock Rotation
  • Quality Control
  • Waste Reduction
  • Pricing Strategy
  • Staff Training
  • Assignment Delegation

Timeline

Produce Manager

Edens Harvest
03.2021 - 12.2023

Housekeeper

The Sands Hotel
10.2019 - 01.2020

Caregiver

Self Employed
01.2018 - 08.2018

Customer Service Supervisor

PAK'nSAVE
04.2014 - 01.2018

Dental Assistant

Blue Spa Dental LTD
01.2011 - 06.2012

Quality Clothing

MW Clothing
01.2010 - 12.2010

Laundry Labour

Alsco Laundry
01.2009 - 12.2010

Checkout Operator

Fresh Choice Supermarket
01.2004 - 12.2007

No Degree - Tourism

Sir George Seymour, Travel And Tourism

Qualified Dental Assistant - Dental Assisting

RMIT University

No Degree - College

Nayland College
Jennifer Chan