Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Chan

Brisbane,QLD

Summary

Cheerful Produce Manager recognized and rewarded for engaging customers in friendly conversations while meeting diverse needs. In-depth knowledge of all fruits and vegetables sold in department, as well as relevant job-related safety, health and security rules. Hardworking and collaborative individual with years of retail experience.

Overview

20
20
years of professional experience

Work History

Produce Manager

Edens Harvest
Christchurch, New Zealand
03.2021 - 12.2023
  • Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
  • Trained and supervised produce staff for optimal performance and adherence to company policies.
  • Collaborated with suppliers to ensure timely deliveries, maintaining a well-stocked produce section.
  • Managed product rotation to minimize waste, optimizing freshness and quality of available goods.
  • Developed eye-catching displays and promotions to increase sales and drive customer interest in new products.
  • Maintained safety standards throughout the department, ensuring compliance with local regulations and company policies.
  • Assisted customers with questions or concerns regarding produce items, providing knowledgeable advice on storage tips and recipe suggestions when needed.
  • Coached and mentored new team members.

Housekeeper

The Sands Hotel
Nelson, New Zealand
10.2019 - 01.2020
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.

Caregiver

Self Employed
Nelson, New Zealand
01.2018 - 08.2018

Caring for late elderly father with Parkinsons

Customer Service Supervisor

PAK'nSAVE
Nelson, New Zealand
04.2014 - 01.2018
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.

Dental Assistant

Blue Spa Dental LTD
Melbourne, VIC
01.2011 - 06.2012
  • Enhanced patient comfort by providing gentle and thorough dental cleanings.
  • Streamlined appointment scheduling for increased efficiency and reduced wait times.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.

Quality Clothing

MW Clothing
Nelson, New Zealand
01.2010 - 12.2010
  • Increased project success rate with thorough clothing inspections and trimmings before the finish product.

Laundry Labour

Alsco Laundry
Nelson, New Zealand
01.2009 - 12.2010
  • Improved laundry efficiency by implementing a streamlined sorting system for various fabric types.
  • Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
  • Ensured consistent quality control by conducting regular inspections of cleaned linens for stains, damage, or wear.
  • Preserved machine functionality through routine maintenance checks and timely reporting of any malfunctions or repair needs.

Checkout Operator

Fresh Choice Supermarket
Nelson, New Zealand
01.2004 - 12.2007
  • Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
  • Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
  • Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
  • Assisted in stocking shelves and updating pricing information, contributing to store presentation and inventory management.

Education

No Degree - Tourism

Sir George Seymour, Travel And Tourism
Christchurch, New Zealand
07.2018

Qualified Dental Assistant - Dental Assisting

RMIT University
Melbourne, VIC
08.2011

No Degree - College

Nayland College
Nelson New Zealand
02.2003

Skills

  • Display Creation
  • Display Production
  • Quality Control Analysis
  • Inventory Replenishment
  • Customer Service
  • Organizational Skills
  • Problem Solving
  • Stock Rotation
  • Quality Control
  • Waste Reduction
  • Pricing Strategy
  • Staff Training
  • Assignment Delegation

Timeline

Produce Manager

Edens Harvest
03.2021 - 12.2023

Housekeeper

The Sands Hotel
10.2019 - 01.2020

Caregiver

Self Employed
01.2018 - 08.2018

Customer Service Supervisor

PAK'nSAVE
04.2014 - 01.2018

Dental Assistant

Blue Spa Dental LTD
01.2011 - 06.2012

Quality Clothing

MW Clothing
01.2010 - 12.2010

Laundry Labour

Alsco Laundry
01.2009 - 12.2010

Checkout Operator

Fresh Choice Supermarket
01.2004 - 12.2007

No Degree - Tourism

Sir George Seymour, Travel And Tourism

Qualified Dental Assistant - Dental Assisting

RMIT University

No Degree - College

Nayland College
Jennifer Chan