For my career, I would consider many opportunities preferably related to my qualification, but would be willing to work a wide range of administrative and/or research capacities, with special interest in health and/or research. My professional background encompasses extensive experience in ethical oversight, data management, and stakeholder engagement. I have contributed as a volunteer at the Gold Coast Human Research Ethics Committee (GCHREC) and as a member of the University of Queensland Human Research Ethics Committee (HREC). Additionally, my research experience, including supporting longitudinal studies on child and adolescent development, recruiting participants for the Australian Research Council (ARC) Discovery Project on Child, Health, and Nutrition, and managing data collection and analysis, has honed my ability to manage complex research projects, ensure regulatory compliance, and collaborate effectively with diverse stakeholders. My post-graduate study and extensive experience in research governance and administration have equipped me with transferable skills that are valuable for roles contributing to meaningful policy development and reform, particularly in rural, remote, and regional areas at Queensland Health.
· Assessed customer needs and goals through communication and system evaluations to modify existing databases for personalized customization.
· Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
Delivered fast, friendly, and knowledgeable service for the questions and service complaints.
· Mentored newly hired employees, offering insight into job duties and company policies for easier transition to job position.
· Delivered superior executive and administrative database support.
· Well-developed customer service skills and a solid commitment to customer satisfaction.
Provided advice to customers regarding health supplements.
Practical and Integrity Learning mindset
Initiative and flexibility Stakeholder engagement
Customer Service and support Data management
Interpersonal Skills Time Management
Interpersonal Communication Work Prioritisation
Problem-Solving
Multilingual language (Mandarin)
• Ethical Governance and Research Compliance: Demonstrated strong ethical oversight and regulatory compliance as a representative of the University of Queensland Human Research Ethics Committee B (HREC-B) and as a volunteer at the Gold Coast Human Research Ethics Committee (GCHREC), contributing expertise in evaluating research projects, collaborating with committee members, and engaging with stakeholders to ensure adherence to ethical standards and best practices. Familiar with the Research Ethics Management (REM)System.
• In my role as a Research Assistant at the University of Sydney, I provided crucial support for data management and collection, actively engaging in longitudinal and Cross-sectional research projects through tasks such as data entry, coding, and statistical analysis, while also demonstrating my proficiency in both research and administrative management through collaborative efforts with stakeholders.
• Pre-Award and Post-Award Grants Process training completed in 2022 (Australian Research Management Society- ARMS).
• Excellence in Administration and Customer Service: The role as an Administration Manager/Student Welfare Officer at Times Education, where my meticulous administrative assistance, commitment to equity, health, safety, as well as my coordination of diverse stakeholders and proficiency in data entry, underscored my strong administrative management abilities.
• Mentorship (Dr Vitamins and Mr Vitamins): As a Data Administrator/Health Educator/Pharmacy Assistant, I provided mentorship to new staffs, facilitating segments of new staff training, including new health educator training.
• Excellent Performer of the Month (Chemist): In my roles as a Data Administrator, Health Educator, and Customer Service Associate at a chemist, I was honored to receive the 'Top Performer of the Month Award, which underscored my unwavering commitment and outstanding service.
• Delivered bilingual interpretation and communication service from English to Chinese at health industry.
Research Grant Officer at Neighbourhood Connect, 08/2022 to 02/2023 (Remote)
Volunteer at Gold Coast Human Research Ethics Committee (GCHREC), 02/2024 (Remote) –
Name: Megan Ferguson
Position: Research Project Manager
Mobile: 0400 446 258
Email: m.ferguson@sph.uq.edu.au
Name: Sonia Hancock
Position: Chairperson at GCHREC (GCHEthics)
Mobile:
Email: Sonia.Hancock@health.qld.gov.au