Jennifer Churchward
Brisbane,QLD
Summary
When faced with a professional challenge, I make it my personal goal to find ways to overcome, grow and learn from it. My passion for success drives me to go above and beyond with any task no matter how great or small. This high level of service is not limited to external customers or clients, but also includes internal staff and peers. I value great communication, professionalism, reliability, and loyalty and this is what I aim to portray and express each day.
Overview
14
14
years of professional experience
Work History
Client Liason Officer
QIP
Brisbane, QLD
09.2023 - Current
- Responsible for clients accreditation process from beginning to end, supporting client through process.
- Data entry, administrative duties and general technical assistance guiding client through portal on website .
- Following up on clients progress , ensuring clients have submitted documentation in timely manner .
- Managing clients with time management to ensure deadlines for commission are maintained.
- Downloading and uploading reports for both clients and commission.
- Booking travel schedules for internal staff.
- Invoicing internal staff payment schedules .
- Hosting zoom meetings with clients for face to face technical support regarding portal on the website.
- Dealing directly with key stakeholders to maintain contracts and communication .
- Use of CRM, Microsoft Outlook, Microsoft Excel, Microsoft Teams , Zoo
Data Entry Clerk
MIP
Brisbane, QLD
03.2023 - 09.2023
- Scanned documents and saved in database to keep records of essential organizational information.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Created and maintained data entry logs to track data entry activities.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
Engagement Intern
Post
Australia
11.2022 - 03.2023
- Brand new role developed to engage staff more with office days increasing.
- Engagement including training and engagement activities
- Creating reward & recognition programs.
- General administration
- Facilitating all events for four national sites for 1100 staff members
- Catering
- Preparing, setting up, leading national events for engagement
- Budgeting & Planning
- Key Achievements
- Increasing productivity and attendance in the workplace through attendance
- Self-funding activities for engagement
- Use of Microsoft PowerPoint , Microsoft Excel , Microsoft Office , Zoom ,Salesforce
- Feedback from stakeholders about performance resulting in extension of secondment.
Lead Verifier
Australia Post
Brisbane, QLD
01.2015 - 11.2022
- Following from start to opportunity sales proposals
- Liaising with Account Managers & Key Stake Holders, building relationships & keeping them over time
- Providing quality customer service & measuring customer satisfaction
- Multitasking between multiple roles daily, including customer service, leads & back-office administration
- Meeting KPI targets and driving to meet sales targets and opportunities.
- Planning & prioritizing tasks and communication across customers, account managers and teams
- Effective communication between customers and team members, starting contracts and liaising with Account Managers with transfer of customers.
- Negotiating and resolving conflicts – handling complaints & negotiating with customers
- Salesforce, SAP, Word, PowerPoint, Excel,
- Key Achievements
- Top ten per cent for Sales achievers of Sales leads (opportunities won) consecutively for over 5 years
- Business Channel Champion (Twice) Within my time in Business.
Network Resolutions Consultant
Australia Post
11.2021 - 02.2022
- Actioning cases from Call Centre
- Directly contacting DC Drivers for follow up action
- GPS scanner auditing
- Escalation network cases to locate articles
- Running reports
- Time management to ensure all networks queues are updated and escalated as required
- Sole prioritizing, managing, and allocating work on projects and cases
- Using My Network within Sales force, SAP , excel and PowerPoint.
Business Support Specialist
Australia
06.2018 - 01.2021
- Sole Responsibility & management of technical assistance for the website for Business Support Portal
- Liaising with key stakeholders to resolve issues for customers, account managers & directors
- Managing workload & time management skills to ensure customers are able to use the services online & able to access our systems
- Administration duties and running reports to ensure all tasks are completed effectively and efficiently
- Sole Decision making with technical decisions, being only point of contact for resolution and ensuring my skills are up to date to correctly resolve urgent issues
- Key Achievements
- Ensuring Reporting is running correctly, locating a internal issue that was rectified and created clearer data
- Only two staff in entire Australia Post network worked in the role in the company, I was one of them.
Back Office Administration /Voice Consultant
Post
Australia
01.2011 - 09.2017
- Resolving customer complaints and enquiries via internal emails
- Meeting KPI targets set for resolving customer enquiries
- Using up to date systems Microsoft, Excel, SAP to access information for customers
- Effectively resolving business customers’ needs to highest levels, including paying customers compensation
- Training incoming in house staff to be efficient and effective in the role
- Customer Service – Understanding customer’s needs & providing quality customer service and customer satisfaction
- Key Achievements
- Excelling all KPI targets set for me every month
- Being employee of the month multiple times throughout my time in the team.
Education
Certificate III Customer Service | Australia Post -
01.2014
Skills
- Extensive Product Knowledge
- Problem Solver
- Persuasion Skills
- Conflict Resolution
- Critical Thinker
- Active Listener
- Multitasking
Timeline
Client Liason Officer
QIP
09.2023 - Current
Data Entry Clerk
MIP
03.2023 - 09.2023
Engagement Intern
Post
11.2022 - 03.2023
Network Resolutions Consultant
Australia Post
11.2021 - 02.2022
Business Support Specialist
06.2018 - 01.2021
Lead Verifier
Australia Post
01.2015 - 11.2022
Back Office Administration /Voice Consultant
Post
01.2011 - 09.2017