Jennifer Coakes
Albion Park
Summary
I am a compassionate and resilient Disability Support Worker with a proven track record at Civic Disability Services, where I have dedicated myself to enhancing the quality of life for individuals with disabilities through empathetic care, personalized attention, and strong interpersonal skills. With a deep commitment to supporting my clients, I actively engage with each person to understand their unique needs and preferences, ensuring that they receive the highest standard of care and assistance.
Throughout my career, I have demonstrated a strong ability to think critically in complex situations, applying problem-solving skills to develop creative solutions that prioritize the well-being and dignity of clients. Whether managing challenging behaviors or navigating unexpected situations, I consistently remain calm under pressure, ensuring that clients feel heard, supported, and empowered.
I am highly proficient in record management, maintaining accurate and up-to-date documentation of client progress, needs, and goals. I understand the importance of clear and detailed reporting for ongoing care, and I ensure that all information is confidential, respectful, and compliant with legal and ethical standards.
As a passionate advocate for my clients, I am dedicated to ensuring that their rights are respected and upheld. I work closely with families, healthcare professionals, and other support workers to create and maintain a safe, inclusive, and nurturing environment where clients can thrive. I am committed to fostering independence, building self-confidence, and promoting positive outcomes for every individual I serve.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Civic Disability Services
04.2018 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Adhered to company requirements for patient interactions and care standards.
- Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
- Worked closely with therapists and other specialists to implement prescribed interventions consistently, leading to measurable improvements in client functioning.
Assistant in Nursing
Ridgeview Aged Care
06.2016 - 03.2018
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Assisted with the safe transfer of clients, ensuring comfort and adherence to safety protocol's.
- Supported residents in engaging leisure activities to promote well-being and social interaction.
- Accurately documented progress notes an completed required paperwork using computer systems.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Observed and reported any change's in residents conditions to the Registered Nurse for Appropriate care adjustments.
Customer Service Representative
Cash-afx
12.2000 - 08.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided exceptional customer service, including answering phone enquiries and assisting customers face to face.
- Over seen store operations including but not limited to opening and closing store procedures.
- Conducted debt collection activities in accordance with company policies and regulations.
- Assessed and approved loan applications based on eligibility criteria.
- Processed and managed money transfers with accuracy and compliance.
- Supervised and Supported staff to ensure efficient daily opperations.
Skills
- Proficient in Microsoft Office ( PowerPoint, Excel, Word, Outlook)
- Effective Communication
- Empathetic Professional
- Collaborative Team Member
- Disability Inclusion Awareness
- Supportive Companionship
- Committed to maintaining confidentiality
- Resilient in High-Stress Environments
- Certified in First Aid and CPR
- Nation Police Check Clearance
- Effective Record Management
- Critical thinking capabilities
Certification
Certificate III in Disability Support
Certificate III in Aged Care
Timeline
Disability Support Worker
Civic Disability Services
04.2018 - Current
Assistant in Nursing
Ridgeview Aged Care
06.2016 - 03.2018
Customer Service Representative
Cash-afx
12.2000 - 08.2014
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