Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Confeggi

Millingandi,NSW

Summary

I am passionate about promoting lasting customer satisfaction by providing good quality service.

Extensive bank training in customer service best practices and complaint handling.

Reliable and devoted to excellence in supporting team goals and also handling customer requests autonomously.

My years of customer service experience have enabled me to understand and show patience with people from all walks of life.


Overview

36
36
years of professional experience

Work History

Self Employed

Nest Of Pambula
01.2013 - 03.2024
  • Wholesale jewellery business.
  • Process customer orders via website.
  • Respond to customer enquiries/requests.
  • Business marketing via social media channels.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Liase with retail store owners regarding wholesale orders.

Customer Service Representative

Westpac Banking Corporation, WBC
01.1988 - 01.2015


  • Interview customers and address needs/concerns in a courteous and professional manner.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Achieved Cert IV Banking Services.
  • Open accounts, process credit cards, personal loans, insurance.
  • High scorer on mystery shopper surveys.
  • Achieved company recognition of sales and customer service.
  • Process cash transactions/ atm on call.

Education

No Degree -

Dickson College
Dickson, ACT
05.1989

High School Diploma -

Eden Marine High School
Eden, NSW
01.1988

Skills

  • Customer focused
  • Ability to work happily in a team environment
  • Friendly, positive and compassionate attitude
  • Sales orientated
  • Flexible and adaptable
  • Excellent written and verbal skills
  • Attention to detail
  • Punctual
  • Self-Motivated

Timeline

Self Employed

Nest Of Pambula
01.2013 - 03.2024

Customer Service Representative

Westpac Banking Corporation, WBC
01.1988 - 01.2015

No Degree -

Dickson College

High School Diploma -

Eden Marine High School

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Jennifer Confeggi