Jennifer Crawford
Shepparton,VIC
Summary
Results-driven customer service officer with a strong background in managing inquiries and resolving issues. Recognized for maintaining professionalism under pressure and developing strategies to improve customer service processes.
Overview
8
8
years of professional experience
Work History
Customer Service Officer
Goulburn Valley Health
Shepparton, VIC
09.2024 - Current
- Providing general administrative support including filing documents, scheduling appointments.
- Supporting administrative tasks, ensuring smooth operations within the health service environment.
- Providing customer service in a courteous and professional manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developing strategies to improve customer service processes and procedures.
- Assisting patients with inquiries and provided timely information on services.
- Handling incoming calls, directing them to appropriate departments for resolution.
- Answering customer inquiries via telephone, email and face-to-face contact.
- Maintaining accurate patient records in the electronic health record system.
- Managing patient appointments and coordinated schedules for healthcare providers.
- Collaborating with other departments within the organization on various projects.
- Processed insurance information and verified patient eligibility for services.
Team Leader, Sales Operations
McPherson Media Group
Shepparton, VIC
03.2024 - 07.2024
- Supported team members in executing daily operational tasks and customer inquiries.
- Assisted in developing training materials for new sales operations staff.
- Maintained communication with cross-functional teams to enhance workflow.
- Provided feedback on process improvements to enhance team performance.
- Collaborated with other departments to ensure smooth workflow processes across the organization.
- Resolved customer complaints quickly and efficiently.
- Liaised with finance and sales management teams to develop sales incentive programs and compensation planning to increase sales productivity.
- Delegating of emails and workload between staff to ensure the efficient running of the department.
- Processing customer orders and payment for adverts.
Customer Service Officer
Goulburn Valley Health
Shepparton, VIC
05.2023 - 03.2024
- Assisted patients with inquiries and provided timely information on services.
- Handled incoming calls, directing them to appropriate departments for resolution.
- Maintained accurate patient records in the electronic health record system.
- Updated internal databases with new patient information as needed.
- Processed insurance information and verified patient eligibility for services.
- Supported administrative tasks, ensuring smooth operations within the health service environment.
- Provided customer service in a courteous and professional manner.
- Processed payments from patients using point of sale systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Administrative Assistant
Michel's Landscaping & Garden Design
Shepparton, VIC
04.2017 - 03.2022
- Various administrative tasks.
- Handling customer enquiries via phone and email, directing them to the appropriate departments for resolution.
- Processing of banking including payments made in cash, EFTPOS and cheques.
- Ordering of materials to ensure a smooth operation for the landscaping team.
- Preparation of weekly meetings.
- Booking of customer appointments for quotes.
Education
Certificate III in Business
Go Tafe
Shepparton, VIC01-2018
Year 11 VCE -
Shepparton High School
Shepparton, VIC12-2016
Skills
- Excellent communication skills
- Excellent attention to detail
- Experience using multiple different software application including MYOB, Microsoft outlook, work and excel, IPM Healthcare
- Hand working and dedicated
- Punctual
- Goal-orientated
- Works well in a team environment
- Enjoys problem solving
- Time Management
- Filing
References
References available upon request.
Timeline
Customer Service Officer
Goulburn Valley Health
09.2024 - Current
Team Leader, Sales Operations
McPherson Media Group
03.2024 - 07.2024
Customer Service Officer
Goulburn Valley Health
05.2023 - 03.2024
Administrative Assistant
Michel's Landscaping & Garden Design
04.2017 - 03.2022
Certificate III in Business
Go Tafe
Year 11 VCE -
Shepparton High School
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