Jennifer Crotty
Summary
Driven and enthusiastic self-starter with the capacity to establish trusting, enduring relationships with people quickly. A passion for and experience in administration, merchandising, and sales.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Assistant
NWJSA
St Clair
05.2024 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained clean and organized work environment to maintain customer safety.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Assisting the North Western Junior Soccer Association with game day food preparation and service. Assisting with inter school soccer carnival held yearly.
Screening Coordinator
Body Image Movement
Glenside, SA
08.2022 - 06.2023
- Developed positive relationships with clients and service providers to organise screenings of Embrace Kids Film.
- Provide science based, accurate and engaging information to clients written and verbal.
- Responded to clients inquiries in a timely manner.
- Maintained accurate data base of client contact and outcomes
Operations Coordinator & Customer Service Assistan
African Drumming And Bashiri
Melbourne
02.2022 - 05.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
Kindergarten Assistant
Kinderfreunde Wien
Austria
02.2016 - 02.2018
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Used patience, skill and various behaviour modification techniques to maintain order and safety.
- Provided support during naptime routines, ensuring a peaceful environment for restful sleep.
- Applied positive behaviour management techniques to enhance social interactions and emotional development.
- Supported children with one on one English lessons
Registration Officer
APRHA
Adelaide, SA
02.2012 - 08.2012
- Enhanced data accuracy by meticulously reviewing and verifying submitted documents during the registration process.
- Improved customer satisfaction with timely and accurate registration services, addressing inquiries professionally.
- Trained new team members on best practices for achieving optimal productivity within the Registration Office environment.
- Answered client questions and inquiries regarding registration process and documentation.
Events Administration Assistant
Spotless Catering
Adelaide, SA
08.2010 - 03.2012
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Recorded expenses and maintained accounting records.
- Reviewed Subcontractors race day contracts, insurance documentation and licences.
Pharmacy Assistant
Multiple Pharmacies
Adelaide, SA
02.2006 - 06.2010
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Processed payments for prescriptions and accurately completed cash and credit card transactions.
- Maintained current knowledge of industry trends by participating in continuing education opportunities related to pharmaceuticals.
- Aided in the reduction of prescription errors by meticulously verifying patient information and medication details.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
Education
Counselling
Australian Institute of Professional Counselling
Adelaide08.2025
Photography
Lauren Bath - Camera Confident
Online Course02.2015
Event Management
TAFE SA
Mount Barker09.2012
Certificate III Retail Pharmacy
National Pharmacies
Morphett Vale, SA03.2008
Skills
- Goal-Oriented
- Sales expertise
- Reliable and Responsible
- Verbal Communication
- Customer and client relations
- Product presentation
- Brand Awareness
- Attention to Detail
- Computer Skills
- Flexible and Adaptable
- Planogram design
- Sales Techniques
Certification
Current working with children certificate
Additional Information
Team Manager U11's
Adelaide Omonia Soccer Club
Timeline
Customer Service Assistant
NWJSA
05.2024 - Current
Screening Coordinator
Body Image Movement
08.2022 - 06.2023
Operations Coordinator & Customer Service Assistan
African Drumming And Bashiri
02.2022 - 05.2022
Kindergarten Assistant
Kinderfreunde Wien
02.2016 - 02.2018
Registration Officer
APRHA
02.2012 - 08.2012
Events Administration Assistant
Spotless Catering
08.2010 - 03.2012
Pharmacy Assistant
Multiple Pharmacies
02.2006 - 06.2010
Counselling
Australian Institute of Professional Counselling
Photography
Lauren Bath - Camera Confident
Event Management
TAFE SA
Certificate III Retail Pharmacy
National Pharmacies