JENNIFER CUFFE

Company Overview: not-for-profit, charity organisation

• Engaged to Manage & Coordinate: all bookings for creative performances in schools/churches/community events with a high level of detail e.g event bookings arranged in 2019: 1025, 2022: 623; 2023: 767; 2024: 825. Processing email and phone enquiries; Processing and assigning permanent and volunteer performers through email, text and Google Calendar with show details and reminders to all stakeholders.
• Tour Coordination: In collaboration with the General Manager and Creative Director, creation of annual calendar events to include peak seasons shows and the schedule of tours; Being responsible for every logistical aspect to include travel options, transportation of equipment, and accommodation. Communicating with all stakeholders (performers, local contact, school contacts etc) to create detailed itineraries for each tour
• Adhere to legal matters: Check and instigate all compliance and supportive documentation for performers to enter schools in all states to include WWCC, Blue Card, Police Check, Mandatory Training, SRE Accreditation, Safe Ministry Certificate, BTS Training
• Office Administration: Primary office administrator responsible for a range of functions to include, being the first point of contact, answering phones, emails and greeting visitors; Actively contributing to and updating contact databases; Invoicing; second signatory for all banking transactions; written communication to external/internal stakeholders, including reports
• Staff Task Management: Taking minutes at all staff meetings, indicating any tasks assigned, and emailing to all staff; being aware of scheduling issues, to raise reminders to staff, and to help minimise clashes; When the General Manager is unavailable, or deem unnecessary to involve him, making decisions regarding other staff members' priorities, and helping keep them on track.
• Responsible for managing workflow of all staff members employed to assist bookings and general office administration to include training, assigning tasks and developing good systems between various staff members to ensure clear communication throughout the organisation
• Maintaining Show Records: Maintaining accurate data management and record keeping of all shows performed within the DGR (Deductible Gift Recipients) list; Maintaining and updating the database with details regarding shows, show contacts etc
• Project Coordination: Along with the Creative Director, responsible for coordinating Quiz Worx creative projects from ideation to completion, managing people and processes to deliver projects on time with desired outcomes aligned to objectives
• Stakeholder Engagement at Events: representing Quiz Worx at certain in-person events in order to engage with stakeholders (e.g. SMBC Children’s Ministry Training Day, Youthworks SRE Conference, Reach Australia Conference etc & joining the Creative Director on training tours, where there are greater opportunities for stakeholder engagement (e.g. RI Training Tours to FNQ).
• Represent the organisation with tact, confidentiality and diplomacy when communicating with staff, clients, donors and suppliers
• Programs utilised: Google Doc, Sheets, Word and Excel, CRM program (Insightly), Zapier, Mail Merge, MailChimp, Smallpdf, ClickSend, Stripe, Xero, mVoice

• Outpaced sales quotas while leading retail store operations and a team of up to 22 staff
• Realised store performance targets and maximised customer satisfaction
• Forged relationships with current and potential customers to drive repeat sales
• Streamlined operations via automated timekeeping, data management, stock management, back-office, and queue busting solutions later adopted in 5 sister franchise stores
• Cultivated customer-focused operations by recruiting, hiring, training, and coaching 60 new staff
• Resolved customer complaints directly and with Head Office Complaints Department to achieve resolution
• Facilitated monthly sales training to ensure customers an unforgettable experience

• Company Overview: design and importer of children's gifts and products, including Pink Poppy and Tono brands
• Tripled business through 3 separate employment periods for this design and importer of children's gifts and products, including Pink Poppy and Tono brands
• Realigned product management/development to boost Return On Investment, Open To Buy, and inventory administration
• Product compliance essential in bringing these products to market with Australia, UK and USA markets
• Propelled revenue from $1.5M to $6.2M throughout tenure
• Led a team of 5 to buy and create new products for domestic and international markets
• Design and importer of children's gifts and products, including Pink Poppy and Tono brands

• Surpassed corporate gross profit targets, achieving 11% to +53% YOY increases (up to 24% over goal)
• Designed and developed all department brands, closely monitored and managed inventory and played a key role in launching 2 new labels (1 high-end; 1 high-margin)
• Promoted rapidly from Assistant Buyer and Management Trainee roles

• Turned this publicly listed company around and successfully positioned them for a 2010 sale
• Rose from mid-management to general management in 2 years
• Oversaw $9M P&L with a team of 17; orchestrated performance gains in tandem with CEO
• Managed all customer interaction to include inquiries, complaint resolution and new product launch across all channels
• Reviewed and revised company policies and procedures across all departments

• Exceeded revenue goals through leadership of product management for Beanie Kids and Fizzy Moon children's brands
• Led end-to-end product development and inventory management, from design, printing, and packaging to pricing and sales
• Sustained staff focus, identified new product opportunities and strategised new channel penetration