Family is my biggest interest, love catching up with my Grand Children, Overseas Travel and Camping / Caravanning
Reading
Jennifer Davies
High Wycombe
Summary
Dynamic sales and customer service professional with a proven track record at GPC Asia Pacific Trading as Napa Mining, enhancing client retention and satisfaction through exceptional service and effective communication. Skilled in account management and sales process optimization, adept at multitasking with a keen attention to detail. Achieved significant outcomes in customer relationship management and inside sales expertise.
Hardworking and passionate employee with strong organizational skills . Ready to help the team achieve company goals.
Overview
19
19
years of professional experience
Work History
Automotive Parts /Senior Internal Sales Representative
GPC Asia Pacific Trading as Napa Mining
07.2008 - Current
- Increased client retention by developing strong relationships and providing excellent service.
- Strengthened customer relationships through consistent follow-up and communication.
- Resolved client issues to enhance customer satisfaction and retention.
- Oversaw account management, ensuring timely delivery of products and services.
- Assisted in training new employees, sharing knowledge of best practices and company policies.
- Supported sales team in reaching monthly targets through effective communication and collaboration.
- Answered customers' questions regarding products, prices, and availability.
- Managed friendly and professional customer interactions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Office Assistant
Bis Industries
03.2006 - 07.2008
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Purchased and maintained office supplies.
Education
High School Diploma -
Lockridge Senior High School
Lockridge, WA12-1988
Skills
- Attention to detail
- Exceptional customer service
- Verbal and written communication
- Customer relationship management
- Email and phone etiquette
- Order management
- Adept multi-tasker
- Customer service
- Inside sales expertise
- Sales process optimization
- Product knowledge
- Account management
Interests
Timeline
Automotive Parts /Senior Internal Sales Representative
GPC Asia Pacific Trading as Napa Mining
07.2008 - Current
Office Assistant
Bis Industries
03.2006 - 07.2008
High School Diploma -
Lockridge Senior High School
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