Jennifer Davies

• Provides customer support by assisting with order enquiries, stock availability, and delivery updates, ensuring a smooth customer experience.

• Maintains accurate stock levels through daily cycle counts and replenishment, contributing to 95%+ inventory accuracy.

• Uses SAP WMS and scanners to update stock movements with 100% accuracy.

• Picks, packs, and labels customer orders, consistently achieving 98–99% on‑time and accurate dispatch.

• Completes dispatch, returns, and transfer documentation with zero errors.

• Operates forklifts and overhead cranes safely to support warehouse flow.

• Collaborates with supervisors and drivers to streamline processes, contributing to a 15% reduction in dispatch delays.

• Trained new staff on safety protocols, equipment operation, and warehouse processes.

• Processed customer orders, tracked progress, and provided timely updates, maintaining a 95% customer satisfaction rating.
• Liaised with warehouse teams to ensure timely dispatch and resolve stock issues, reducing order follow‑up delays by 30%.
• Prepared quotes, invoices, reports, and correspondence with high accuracy, improving document turnaround time by 20%.
• Managed filing, data entry, scheduling, and general office duties to support smooth daily operations.
• Facilitated communication between departments, reducing workflow bottlenecks.

• Oversaw daily practice operations, scheduling, and client records, driving an 18% increase in overall productivity.

• Managed office budgets and implemented cost‑saving strategies that reduced operational expenses by 14%.

• Developed and enforced communication protocols that reduced turnaround time by 25%.

• Coordinated recruitment, onboarding, and performance management processes, increasing task completion rates by 15%.

• Worked closely with department heads to align practice operations with organisational goals, improving workflow efficiency by 10%.

• Ensured compliance with administrative standards, documentation accuracy, and service delivery expectations.

• Resolved customer complaints with empathy, increasing retention by 35%.

• Identified process improvements that reduced escalations by 20%.

• Achieved customer satisfaction ratings 10% above company average.

• Updated FAQs and maintained detailed client interaction records, improving online enquiry success rate by 30%.