Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jiaxin Ding

Melbourne,VIC

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. A constantly self-motivated fast learner with proven experience in retail and hospitality. Eager to push the level of customer service beyond expectation and currently seeking casual opportunities in the hospitality industry.

Overview

2
2
years of professional experience

Work History

Early Childhood Lead Teacher

Fun Math
04.2022 - Current
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Established positive communication with parents in daily conversations and formal conferences.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Maintained organised, fun and interactive classroom to help children feel safe.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviours.

Customer Service Officer

Australia Post
02.2022 - Current
  • Responded to customer calls and emails to answer questions about products and services.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Completed data entry to record call notes, suggestions and questions.
  • Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction

Cashier

Asian Grocery
03.2022 - 06.2022
    • Greeted customers entering store and responded promptly to customer needs.
    • Built relationships with customers to encourage repeat business.
    • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
    • Worked flexible schedule and extra shifts to meet business needs.
    • Restocked and organized merchandise in front lanes.

Education

BBA - Business Administration

Monash University
Melbourne, VIC
12.2024

Skills

  • Student Records Management
  • Activity Planning
  • Product Recommendations
  • POS Systems
  • Inbound and Outbound Calling
  • Customer Service
  • Customer Complaint Resolution

Languages

Chinese (Mandarin)
Native or Bilingual
English
Professional Working

Timeline

Early Childhood Lead Teacher

Fun Math
04.2022 - Current

Cashier

Asian Grocery
03.2022 - 06.2022

Customer Service Officer

Australia Post
02.2022 - Current

BBA - Business Administration

Monash University

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Jiaxin Ding