JENNIFER D. VALDEZ
Clyde North,Victoria
Summary
To acquire a challenging position where my capabilities can be best utilized for the growth of the company; explores and enhance my potentials, as well as my talent, with an intention of becoming an asset in the organization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lead Crew Member
Souvlaki Gr
03.2024 - Current
- Learned kitchen cook stations and filled in as needed
- Greets customers at the counter and take orders, suggesting menu items and ad-ons to increase revenue
- Keep the dining areas clean at all times
- Help new crew members get up to speed with protocols and restaurant practices
- Perform closing duties including deep cleaning kitchen surfaces, storage and equipment
- Receiving and storing items
Waitress
Lobster Cave
06.2023 - 03.2024
- Welcomed guests with personable attitude and smile offering to bring beverage orders to dine-in customers
- Guide guest through dining rooms and provide needed assistance including handling out menus, checking coats and retrieving high chairs and booster seats
- Explain how various menu items are prepared and describe ingredients and cooking methods to customers to provide a positive dining experience
Public Area Attendant
Disney Cruise Line
03.2019 - 02.2023
- Make sure to restock all amenities in all public areas
- Duties involve cleaning and sanitizing corridors, stairways, hallways, and guest areas
- Interact with Guests daily answering questions, supplying directions and providing exceptional Guest service
- Duties also include stripping linens and towels in cabins during embarkation
- Answered customer questions about hours, seating, and menu information
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
- Minimized customer service complaints by expertly managing customer expectations during busy periods
- Resolved guest and employee complaints to maintain complete customer satisfaction
Guest Room Attendant
Solaire Resort and Casino
12.2015 - 11.2018
- Room attendant responsibilities include changing towels, making beds and cleaning bathrooms
- Address guests' queries and make sure rooms are fully-stocked, clean and inviting at all times
- Duties involve cleaning and sanitizing rooms, stairways, hallways, and guest areas
- Interact with Guests daily answering questions, supplying directions and providing exceptional Guest service
- Replenished guest room water glasses, toiletries, and paper products
- Reported damages, disturbances and shortcomings to supervisor
Food Handler
Lorraine's Kitchen
12.2009 - 01.2014
- Duties include making, cooking, preparing, serving, packing, displaying and storing food
- Preparing and handling raw foods, operating food equipment, cleaning food contact surfaces, and any food operation with direct contact with food
- Maintain clean and healthy work environments
- Ensure that utensils and other food preparation tools are clean and disinfected
- Made food according to standard recipes with requested changes for customer satisfaction
- Maintained clean, trash-free workspaces to maximize productivity and safety
Waitress
Bolusan Restaurant and Catering Services
12.2012 - 01.2013
- Duties include greeting and serving customers, providing detailed information on menus
- Multi-tasking various front-of-the-house duties and collecting the bill
- Provide excellent customer services
- Make suggestions based on their preferences
- Up-sell when appropriate
- Arrange table settings
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Remained calm and poised when dealing with difficult customers or during busy shifts
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
Education
Bachelor of Science - Hotel and Restaurant Management
Systems Technology Institute
San Vicente, Tarlac City05.2015
High School Diploma -
Estipona High School
Pura, Tarlac City03.2007
Elementary School -
Pura Community School
Pura, Tarlac City03.2002
Skills
- Problem Solving
- Communication
- Responsibility
- Attention to detail
- Teamwork
- Organization
- Creativity
Certification
- Responsible in Serving of Alcohol
- Introduction to Food Safety
Timeline
Lead Crew Member
Souvlaki Gr
03.2024 - Current
Waitress
Lobster Cave
06.2023 - 03.2024
Public Area Attendant
Disney Cruise Line
03.2019 - 02.2023
Guest Room Attendant
Solaire Resort and Casino
12.2015 - 11.2018
Waitress
Bolusan Restaurant and Catering Services
12.2012 - 01.2013
Food Handler
Lorraine's Kitchen
12.2009 - 01.2014
High School Diploma -
Estipona High School
Elementary School -
Pura Community School
Bachelor of Science - Hotel and Restaurant Management
Systems Technology Institute
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