Jennifer Dy Tiapco
Diggers Rest,VIC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in health industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships. Knowledgeable and dedicated customer service professional with extensive experience in the health industry.
Overview
18
18
years of professional experience
Work History
Client Services Officer
Cohealth
01.2021 - Current
- Communicated with clients regarding services available for the them
- Responded to client's requests, offering excellent support and tailored recommendations to address needs.
- Provided knowledgeable service and support for all client's needs.
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of services
- Promptly responded to inquiries and requests from prospective clients
Customer Banking Consultant
Mebanks
03.2014 - 04.2019
- Educated customers on features and benefits of banking products and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Opened, closed, and updated accounts for customers.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Processed customer applications and approved loans in accordance with bank policy.
ATO Consultant
Serco Global Services
09.2012 - 03.2014
- Delivered outstanding service to clients
- Analyzed problematic areas to provide recommendations and solutions.
- Evaluated customer needs and feedback for service improvements.
- Assisted clients regarding income tax
Customer Service Representative
Computershare Investor Services
09.2005 - 03.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Education
Philippine Normal University
Skills
- Client Inquiries
- TRAK
- BP Practice
- My Age Care System
- Ongoing Assistance
- Intake Forms
Languages
English
Native or Bilingual
Timeline
Client Services Officer
Cohealth
01.2021 - Current
Customer Banking Consultant
Mebanks
03.2014 - 04.2019
ATO Consultant
Serco Global Services
09.2012 - 03.2014
Customer Service Representative
Computershare Investor Services
09.2005 - 03.2010
Bachelor of Science - Education
Philippine Normal University
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